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Customer Service Representative

Swoon St Louis, MO
  • Posted: over a month ago
  • Contractor
  • Benefits: Vision, Medical, Dental

Swoon Staffing's leading financial services client is looking for a Customer Service Representative to join their St. Louis team!

What will you be doing?

  • Effectively solve customer inquiries via phone, email, and Twitter using a CRM tool
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external
  • Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates

What do you bring to the table?

  • Experience in direct customer or client-facing roles
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail The ability to quickly adapt to new situations and think on your feet
  • Excellent time-management skills
  • A desire to help people and improve the customer experience

Education: A degree from a 4 year university preferred

Swoon

Why Work Here?

Our focus is on the people first, and the placement second and we live by our mantra “Listen. Place. Care.”

Swoon connects with job candidates one-on-one to learn exactly who they are and understand which of our Fortune 1000 clients would have their dream jobs. We form relationships, not just connections, and we pride ourselves on our contractor care initiatives. Our accomplishments continue to increase each year, and we have received some of the highest honors in the industry. We were named a “Best Staffing Firm to Temp For” by Staffing Industry Analysts in 2019, 2018, 2017, 2015 and 2014.

Address

St Louis, MO
USA

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