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Call Center Representative

Swoon San Jose, CA
  • Expired: over a month ago. Applications are no longer accepted.

Swoon Staffing is looking for a Customer Support Representative for their hospitality client located in San Jose, CA for a 1 year contract!

What you will be doing:

  • Research and analyze data from various sources (i.e., Worldspan, Sabre or any new Computer Reservation System (CRS) that is introduced, related to traveler and supplier issues, such as reservation changes and cancellations.
  • Take escalated calls from wide network of Cruise, WWTE, and Thank You Agents and provide guidance on complex customer issues.
  • Access, research, and analyze CRS driven ticket rejects. Research, analyze and resolve traveler (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create appropriate resolutions, while maintaining ownership of the issue.
  • Consistently meet and maintain Department standards and goals (i.e., queues, ASA, resolution goals, etc.)
  • Complete customer transactions requiring a higher level of expertise and/or security. Identify policy, procedural and Tool issues which may hinder CSRs: provide timely feedback to appropriate parties for effective follow up and resolution.
  • Ability to assist an agent remotely when needed from the workstation.
  • Must maintain up-to-date Customer Service Agent skill set

What you have:

  • Phone Queue
  • Personal Effectiveness
  • Elevated problem solving


Why Work Here?

Our focus is on the people first, and the placement second and we live by our mantra “Listen. Place. Care.”

Swoon connects with job candidates one-on-one to learn exactly who they are and understand which of our Fortune 1000 clients would have their dream jobs. We form relationships, not just connections, and we pride ourselves on our contractor care initiatives. Our accomplishments continue to increase each year, and we have received some of the highest honors in the industry. We were named a “Best Staffing Firm to Temp For” by Staffing Industry Analysts in 2019, 2018, 2017, 2015 and 2014.


San Jose, CA