UX Writer (fully remote)

Swoon is hiring for our Travel Software Client based out of Seattle, WA but this is a fully remote opportunity.

This is a 6-month contract opportunity with Benefits - Health, Dental & Vision.

Job Summary

• As a Content Designer on our XD (Experience Design) team, you'll help us achieve that mission by contributing to the tone, structure, and narrative flow of content across product experiences.
• You're perfect for this role if you're a blend of systems thinker, storyteller, and UX writer. You identify user needs and find the right content to meet those needs using logic, hard data, and empathy for your user to inform your choices.

Job Responsibilities

• Reporting into our centralized Content Design practice, you'll help drive the strategy and approach to content design for our Agent product experience.
• Apply comprehensive, customer-focused approaches to drive content design in your product area.
• Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.
• You will coordinate bringing together different stakeholders with varied perspectives to develop solutions to user problems and contribute your own suggestions.
• You will communicate compelling rationale and narratives to team and stakeholders.
• Design content solutions to improve systems, overcome technical constraints, and reduce content debt.
• Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.
• Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.

If interested in more details, please apply!