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Technical Customer Support Specialist

Switch N Go Erie, PA
  • Posted: 10 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are seeking a Technical Customer Support Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Manages all service related operations for the organization.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Follow and improve the process to document findings on each claim decision using NetSuite (the current ERP System)
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • 3 or more years of experience; preferred Bachelor’s degree, but will accept Associates degree in related field or equivalent work experience
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Hands on technical experience(i.e. automotive wiring, welding, hydraulics)
  • Some travel required

Switch N Go

Why Work Here?

Relaxed progressive culture with pride in our product, organization and entire operation. We value education and support personal growth.

Leading Truck Body manufacturer, competitive pay, full benefits and opportunity for growth.

Address

Erie, PA
USA

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