Swisslog logistic is seeking PMO Manager to lead Customer Service department PMO organization
In this role, you will collaborate with Customer Support organization Management team, Project teams and other team members across the organization.
As a PMO Manager, you will ensure that efforts of project teams are coordinated and integrated in order to optimize use of Swisslog Logistic internal and external resources
The CS Program / PMO Manager will carry out the duties described in this document while ensuring that he and projects, Project Managers and project teams under his management are driving value, standardization, cost effectiveness and supportability of solution offerings across all customer base for Swisslog WDS Americas region.
Lead Customer Service organization in formulating project execution plans and implementing project management practices
Make sure that project execution complies with all current realization process policies
Conduct assessments of any associated processes regarding all aspects of project management and provide guidance and tailoring when needed and based on project specific conditions.
Review the scope, budget and timeline for Customer Service projects.
Lead and Manage Project Progress meetings and Reports, provide other relater project KPIs
Track and report the overall project status, actual vs. forecasted efort and cost.
Determine overall project progress against objectives and KPI’s.
Identify and implement new project management tools to increase efficiency and user experience.
Provide clarity to stakeholders and team members on current projects state.
Mentor new and less experienced Project Managers
Why Work Here?Swisslog shapes the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. We help forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.
Global organization that is growing! One of the best 401K programs in the industry.
Newport News, VA