Customer Service Representative

We are looking for a Customer Service Representative to be part of our Customer Service Team. As a Customer Service Representative, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information about our products, services, and policies
• Assist customers with order placement, tracking, and returns
• Resolve customer complaints and concerns effectively and efficiently
• Document all customer interactions and maintain accurate records
• Collaborate with internal teams to address customer needs and improve the overall customer experience
• Identify opportunities to upsell or cross-sell additional products or services
• Stay updated on product knowledge and industry trends to better serve customers

Requirements:

• High school diploma or equivalent (college education preferred but not required).
• Excellent verbal and written communication skills, with a friendly and professional phone presence.
•  Quick learner, able to adapt to new processes and procedures.
• Basic computer skills and familiarity with customer service software (previous experience is a plus).
• Strong interpersonal skills and a genuine desire to assist and engage with customers

Bonus Points:

Employee Assistance Program

Employee Discount