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Customer Service Representative

Swift7 Consultants
Orlando, FL
Expired: 10 days ago Applications are no longer accepted.
  • Full-Time
Job Description

We are looking for a Customer Service Representative to be part of our Customer Service Team. As a Customer Service Representative, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.


  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information about our products, services, and policies
  • Assist customers with order placement, tracking, and returns
  • Resolve customer complaints and concerns effectively and efficiently
  • Document all customer interactions and maintain accurate records
  • Collaborate with internal teams to address customer needs and improve the overall customer experience
  • Identify opportunities to upsell or cross-sell additional products or services
  • Stay updated on product knowledge and industry trends to better serve customers


  • High school diploma or equivalent (college education preferred but not required).
  • Excellent verbal and written communication skills, with a friendly and professional phone presence.
  •  Quick learner, able to adapt to new processes and procedures.
  • Basic computer skills and familiarity with customer service software (previous experience is a plus).
  • Strong interpersonal skills and a genuine desire to assist and engage with customers


Bonus Points:

Employee Assistance Program

Employee Discount


Swift7 Consultants

Orlando, FL



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