Customer Service Representative
We are looking for a Customer Service Representative to be part of our Customer Service Team. As a Customer Service Representative, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about our products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints and concerns effectively and efficiently
- Document all customer interactions and maintain accurate records
- Collaborate with internal teams to address customer needs and improve the overall customer experience
- Identify opportunities to upsell or cross-sell additional products or services
- Stay updated on product knowledge and industry trends to better serve customers
- High school diploma or equivalent (college education preferred but not required).
- Excellent verbal and written communication skills, with a friendly and professional phone presence.
- Quick learner, able to adapt to new processes and procedures.
- Basic computer skills and familiarity with customer service software (previous experience is a plus).
- Strong interpersonal skills and a genuine desire to assist and engage with customers
Employee Assistance Program
Swift7 ConsultantsOrlando, FL
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.