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DIRECTOR INFRASTRUCTURE SERVICE

Swift Transportation Phoenix, AZ

  • Expired: September 02, 2020. Applications are no longer accepted.

Primary Purpose and Essential Functions: Ensure all infrastructure service level agreements for all businesses under KNX umbrella, are delivered according to specifications. Lead organization's efforts to stay current in new technologies.

  1. Oversee system administrators, ensuring appropriately staffed, operating within budget constraints and that systems meet KNX organizational requirements and exceed expectations.
  2. Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
  3. Prepare project plans, development approaches, estimated costs and schedules for approval by Information Technology leadership and customer leadership.
  4. Oversee implementation and/or reconfiguration of infrastructure systems.
  5. Research appropriate new technology and systems and provide leadership with assessment of viability of implementing into KNX infrastructure.
  6. Ensure projects are on schedule and within budget and report status accurately to both Information Technology leadership and the business unit sponsor(s).
  7. Ensure systems are appropriately scaled for business processes supported.
  8. Monitor the level of customer satisfaction, at regular intervals or after each significant delivery of infrastructure systems/services.
  9. Stay current with technologies and lead continuous process improvement initiatives that add organizational value and optimize infrastructure services.
  10. Respond to executive leadership and/or customers' queries and concerns and take appropriate corrective action as needed.
  11. Develop service strategy and ensure the designs and transitions align with specific, technical and organizational resources and provide added value to the customer.
  12. Refine and update technical, managerial and business skills and experience through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.
  13. Proactively work to assist others in achieving the organization's objective.
  1. Skills: Must be able to lead and motivate team to achieve desired results. Must possess proven ability to collaborate, build relationships and influence others including external vendors and service providers. Must possess strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management. Must possess high levels of personal integrity when conducting the professional affairs of the organization and dealing with sensitive and confidential data relating to risks and cost.
  2. Education: Bachelors degree in related field or equivalent combination of education and/or experience required. Masters preferred.
  3. Experience Required: 7+ years of experience in IT Infrastructure and/or IT Operations required. Previous leadership experience required. Previous project management experience required. Previous experience working in Transportation/Logistics industry preferred.

Swift Transportation

Swift Transportation's Logo

Address

Phoenix, AZ
USA

Industry

Technology

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