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Field Service Engineer -CNC Machine Tools

Swift Placement & Consulting
Tempe, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

CNC Field Service Engineer Position - Doosan and Marubeni-Citizen

The Senior Service Engineer position at Adams Machinery requires the right person to provide installation, maintenance, repairs, and technical support to several customers both via phone and on-site at their facilities in Arizona & New Mexico.
Technical support would include technical problem solving over the phone and via email, as well as answering basic operation questions and setup questions on a variety of machines and equipment. Must be able to address customer complaints and concerns with the goal of ensuring a positive customer experience and problem resolution.

Education:

  • High School diploma required.
  • Vocational Certification or Technical degree preferred.

Experience:

  • 3-4 plus years' experience in the Machine Tool Field
  • Good understanding of electrical, mechanical, hydraulic and, pneumatic principles
  • Computer Skills
  • MS Office tools

Specific Technical Knowledge:

Knowledge of machine design and operation, mechanical/electrical repair practices, as well as knowledge of fabrication and grinding processes, is a plus.

Troubleshooting and problem-solving skills on machine and machine controls, CNC as well as PLC.
Ability to read parts manuals, electrical and mechanical schematics, assembly instructions, and troubleshooting guides for a variety of manufactures.

Familiarity with operating and setting up CNC equipment, Including Doosan, Citizen, and other manufactures machines.

Ability to navigate and operate, Fanuc and Mitsubishi controls.

Location:

The primary service area will be Phoenix, Arizona; but at times will require travel throughout our customer area with some overnight travel required.

Responsibilities:

Offer diagnostic support, installation, and repair, by performing customer service visits as required on a variety of machines.

Identify and resolve customer problems and issues through remote means, via video conference, email, etc.

Installation, troubleshooting, and repair of mechanical, electrical, hydraulic, and pneumatic systems of fabrication and chip cutting machine tool product lines.

Demonstrate and instruct techniques, methods, and procedures for a variety of machine tool equipment and related attachments and accessories to both customers and other service engineers.

Provide written documentation of installation, maintenance, modifications, repairs, and training provided to our customers. As well the ability to create procedures to allow the customer and other engineers to perform repairs and setup of a variety of machines is a plus in this role.

Communicate service activities with our customers, manufacturers, and office until all service or quality issues are resolved at the customer's site.

Support other field service staff by freely sharing knowledge and information and coordinate activities with our Sales Department as needed.

Additional Job Benefits and Requirements:

Adams Machinery supplies a company vehicle, and computer, as well as many basic tools and gauge equipment required to complete service tasks. Training is provided as allowed by our manufacturers and we will support the growth of your knowledge whenever possible.

A good driving record is required for this position and you must be able to pass a background check as required to support DOE, DOD, and ITAR customers.

Must have a Pass Port.

We offer a competitive salary, and benefits package including health insurance, dental, optical, paid vacation, paid holidays, and sick time.

Adams Machinery is an Equal Opportunity Employer.

Job Type: Full-time

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Swift Placement & Consulting

Address

Tempe, AZ
USA

Industry

Manufacturing