Charter Service Representative PT/On Call

Job Summary

The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. CSRs are directly involved in communication to the client and Headquarters to execute trip details safely and efficiently. The CSR should have a focus on safety and security while working closely with the private screeners. CSR duties and responsibilities are divided into three (3) phases: pre-flight, during flight, and post-flight. The position is remote. One week of remote training required.

Job Duties

• Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
• Ensures timely and accurate completion of forms.
• Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
• Works as a liaison between the airline and the FBO
• Provides crew support
• Verification of Team Equipment and the Weights Manifest
• Other duties as assigned.

Minimum Requirements

• High School Diploma/GED
• Years of Experience: Minimum of one (1) year of customer service experience
• Must be authorized to work in the U.S.
• Must pass a Criminal Background Check and pre-employment drug screen.
• Must possess a valid and active US Passport
• Must be COVID vaccinated.

Preferred Requirements

• Ability to work independently and as a team.
• Airline industry experience.
• Basic computer skills.
• Knowledge of general office equipment.
• Organizational skills and strong attention to detail.
• Excellent communication skills and extensive problem-solving capabilities.
• Travel will be a requirement of the role.