At Swagelok Alaska we enable our customers to power your everyday life. From the exploration of Mars to the oil and gas fields of Alaska's North Slope, we have been a partner alongside our customers, solving the problems of today to build a better tomorrow. Serving the community for over 40 years, we have a culture of long-term commitment to our customers and our associates. This isn’t possible without quality products and quality people.
We offer competitive:
Hourly wage: $21.00
Wellness benefits: Medical / Dental / Vision / Supplemental Insurance Plans
Paid Time Off
Paid Community Volunteer Hours
7 Paid Holidays
401(k) with company matching
As part of a hand-picked team, your contribution makes a difference every day. At Swagelok Northwest (US), a successful team member must be detail oriented, have a positive/collaborative attitude and excellent communication with the ability to work seamlessly, independent and with a team.
Employee Status: Full-time
Schedule: Monday through Friday from 7:00 am and 4:00 pm, closed weekends
The Customer Service Representative is a liaison between our company and its current and potential customers. The position ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Process orders received through a variety of methods to ensure order accuracy and completeness
Accurately determine product availability and coordinate production and ship dates. Expedite orders as needed and as required by contract
Prepare and validate quote requests, track shipments and process product returns
Provide technical information to assist customers in identifying proper component options and perform basic technical product discovery
Uphold contracted and factory pricing structures through attention to detail
Interface directly with Will-Call customers to execute all on-site order, fulfillment, and product information needs
Identify and document corrective action opportunities, manage non-conforming products and comply with ISO quality standards as appropriate
Communicate professionally and fluidly with internal and external customers, both verbally and in writing
Partner closely with internal teams such as Sales, Field Engineering, and Custom Solutions to provide seamless customer experience
Engage in innovative and creative problem-solving and solution development to meet unique or challenging customer needs and actively participate in cross functional continuous improvement project work
Timely execution in completing all job functions and resolution of customer issues
Responsiveness to requests for service
Cooperation and Teamwork
Attention to detail
Excellent written and verbal skills
KNOWLEDGE, SKILLS AND ABILITIES
Education: Bachelor’s degree or equivalent work experience
Experience: 2 years customer service experience
Preferred Skills: Experience in fluid system technologies, or in alternative fuel, bio-pharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry
EQUIPMENT AND SOFTWARE REQUIREMENTS
Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Order entry system experience
WORKING CONDITIONS AND PHYSICAL DEMANDS
Seated workstation in office environment
Operation of keyboard/office equipment for extended periods
Some travel required which includes overnight stays
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age.
Swagelok Northwest (US)
Why Work Here?At Swagelok Northwest (US), we enable our customers to power your everyday life. From the exploration of Mars to the oil and gas fields of Alaska's North Slope, we have been a partner alongside our customers, solving the problems of today to build a better tomorrow. Serving the community for over 40 years, we have a culture of long-term commitment to our customers and our associates. This isn’t possible without quality products and quality people.
Family culture, awesome leadership with passion for excellence, motivates everyone to achieve their best.