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Customer Success Associate

Swag.com New York, NY
  • Posted: over a month ago
  • $45,000 to $55,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Dental

We're looking for a Customer Success Associate to join our growing NYC based team. This position is responsible for interfacing with all customers, ensuring they receive world-class service. If you are looking for the opportunity to build relationships, create an exceptional customer experience, and want to be a key part of a fast-growing company then we'd like to speak with you!

Responsibilities include:
-Create best-in-class customer experiences with the goal of making every customer an advocate and promoter of the business.
-Have empathy and heart in handling all customers
-Ready to roll up your sleeves to take on any Customer Service need.
-Set client service standards and strategy for each account, with specific KPIs, and meet or exceed those KPIs on a quarterly basis.
-Align with other departments to drive product refinement and development for existing clients.

Qualifications:
-1+ years experience in Customer Service/Account Management or other client facing role
-Track record of rolling up the sleeves in a Customer Service capacity
-Problem solving attitude
-Passionate about relationship building and driving customer experience
-Analytical and process-oriented mindset, with the ability to adapt to a dynamic company that is experiencing explosive growth
-Intellectually robust and agile with the ability to make quick decisions when required

Swag.com

Why Work Here?

We launched in 2016 and have grown 3x every year. 2020 will continue that trend, with other new products and services as well.

Swag.com is the best place for companies to buy quality promotional products that people will actually want to keep. We work with 1,000s of companies including Facebook, Google, WeWork, Amazon, Harry's, Starbucks and Netflix.

Address

345 7th Ave, New York, NY
New York, NY
USA

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