We're looking for a Customer Success Associate to join our growing NYC based team. This position is responsible for interfacing with all customers, ensuring they receive world-class service. If you are looking for the opportunity to build relationships, create an exceptional customer experience, and want to be a key part of a fast-growing company then we'd like to speak with you!
-Create best-in-class customer experiences with the goal of making every customer an advocate and promoter of the business.
-Have empathy and heart in handling all customers
-Ready to roll up your sleeves to take on any Customer Service need.
-Set client service standards and strategy for each account, with specific KPIs, and meet or exceed those KPIs on a quarterly basis.
-Align with other departments to drive product refinement and development for existing clients.
-1+ years experience in Customer Service/Account Management or other client facing role
-Track record of rolling up the sleeves in a Customer Service capacity
-Problem solving attitude
-Passionate about relationship building and driving customer experience
-Analytical and process-oriented mindset, with the ability to adapt to a dynamic company that is experiencing explosive growth
-Intellectually robust and agile with the ability to make quick decisions when required