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Lead Teller

Sutton Bank
Tiffin, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Oversee the operations of the branch.  Responsible for ensuring all functions performed on the line are compliant and adhere to regulations and company procedures.   Implement directives from Operations Manager and Head Teller.  Ensure staff follow established protocol to maintain accuracy and integrity of the system.  Exercise sound judgment to approve over-rides and transactions that are beyond the authorization of other teller staff.  Assist with the training of all new Tellers.  Answers questions and responds to elevated customer issues.  Assist the Head Teller in the administration of new policy and procedures.  Ensure the teller line is operational at all times from a scheduling perspective.


Other duties may be assigned.

Work closely with the Head Teller to ensure the teller line is appropriately staffed at all times.

Monitor Branch to ensure security measures are being adequately implemented.  Maintain "Red Security Folders".  Assist Head Teller in proper training of branch staff in robbery protocol.  Perform security system testing as mandated by the Security Officer.  Maintain proper documentation of all testing.  Assist Head Teller in determining placement of cameras to ensure adequate coverage.  Responsible for notify Head Teller and management of any security issues.

Oversee the operations of the branch.  Responsible for assigning essential functions of the branch to include ATM, Vault, night deposits, logs, etc.  Perform internal audits in the branch to identify breaches in security or deviations from procedures.  Responsible for preparing the branch to pass internal and external audits.

Complete and process holds/CTR's as required to meet compliance and Bank mandates.

Ensure all staff operate within the appropriate cash levels and that all other bank policies are being followed.  Review CTR's for accuracy and completeness.

Provide feedback on Teller performance as it relates to technical aptitude to the Head Teller.  Correct errors and provide supplemental training when necessary.

Assist with the training and orientation of new staff members.

Provide assistance to Tellers.  Answer questions, give approvals, explain procedures and monitor compliance.

Perform all Teller duties to include processing deposits, withdrawals, payments, redeeming savings bonds, etc.  Answer phone calls and process customer requests.

Understand customer needs by asking probing questions.  Research complaints, correct errors and provide follow-up.

Utilize back officer capture to send transactions to corporate.  Assist with resolving problems in order to balance the branch.

Assist with the reconciliation of the ATM, vault, individual drawers and night deposit as needed or when assigned.

Work with Head Teller to ensure that all safety measures are being followed. Enforce all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for. Perform audits at the request of the Head Teller or Operations Manager.

Provide feedback to the Head Teller in regards to individual performance, problems and general branch operations.  Maintain constant communication with Head Teller and other staff members.  Perform Head Teller duties in their absence with the exception of employee relation issues.  All employee relation issues are to be referred to the Operations Manager during the Head Teller's absence.

Exercise good judgment to protect the interest of the employees, the bank and the customer.

Model exceptional customer service and assists others when dealing with escalated customer issues.

Responsible for ordering and keeping an adequate inventory of all branch supplies.

Process mail and file as needed.

Perform all annual on-line training.  Attend training classes as required.

EDUCATION and/or Experience

High school diploma or general education degree (GED); Two years related banking experience and/or training; or equivalent combination of education and experience.  Possess general PC knowledge, a thorough understanding of deposit-related regulations, and some sales skills.  Prior supervisory experience.

Sutton Bank is an Affirmative Action and Equal Employment Opportunity employer.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or protected veteran status.

Job Posted by ApplicantPro

Sutton Bank


Tiffin, OH
44883 USA


Finance and Insurance

View all jobs at Sutton Bank