The role of the Clinical Referral Specialist is to act as the in-office clinical liaison that represents the SCAH agency via telephone receiving and processing referrals for patient care in the regional home health referral management team. Referral source interactions include, but are not limited to working closely with referring hospitals, physicians, board and care facilities, skilled nursing facilities, patients, families, and the general public. Primary clinical responsibilities include receiving/processing referrals and ensuring that admissions occur in a timely and consistent manner.The Clinical Referral Specialist enters referral information into the EMR and creates initial orders to facilitate the start of care. As the Clinical Referral Specialist, this person frequently interacts with referral sources, other members of the referral center staff, home health, AIM and hospice staff across SCAH offices and all others necessary to facilitate the start of patient care. Consistently utilizes and promotes use of excellent customer services skills.
The Clinical Referral Specialist position reports directly to the Home Health Administrator.
AA/AS required, BA/BS desired.
CA RN License; valid California driver's license; current auto insurance.
RN: One year of professional experience in an acute or similar setting required. One year of experience in a home health and/or hospice position preferred
Must have the clinical knowledge and critical thinking skills to effectively plan and provide coordination of patient care consistent with standards and regulations; must have exceptional interpersonal and customer services skills;must be able to effectively solve unique problems as they arise or identify when to consult the supervisor. Must have knowledge of current Hospice/Home Health admission criteria; Medicare, Medi-Cal, Commercial, State and Federal regulations. Familiarity with ICD-10 coding preferred but not essential.
Must be able to demonstrate problem-solving abilities as well as excellent telephone, interpersonal, verbal and written communication skills in English. Strong commitment to team work and customer service,both internally and externally, is required.Must have proven strong/proven data entry and general computer skills.
Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems. Must be able to flex with the increased workflow when census is higher and recognize urgency of each task. Must be flexible with schedule including, but not limited to, the ability to participate in department rotation for weekend coverage if needed. Must be able to drive to designated SCAH location(s) for meetings, training, and needs as designated by business needs.
Organization: Sutter Care at Home
Employee Status: Regular
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Rotating
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.