Reports to: Crisis Response Team Director
Location: Domestic Violence Intake Centers, Community, Response Line
Supervises: Advocates, Volunteers, and Interns
Work Hours: As scheduled, includes evenings, weekends and on-call (3 wk rotation)
Advocates offer direct services to victims of domestic violence on a 24/7 calendar and at various entry points including but not limited to: SAFE’s 24-hour 800 number, ride-along, on-call, in the DVICs, in Court, and at SAFE’s Crisis Shelter. Advocates primarily assist SAFE clients through direct services and programmatic duties.
SAFE advocates serve as a direct link to community resources to assist victims in maintaining their safety and fulfilling immediate social service needs through short-term case management. SAFE Advocates also provide systems advocacy by providing feedback to the court, the police, and other actors within the legal system regarding their impact on survivors.
Essential Functions (Job Duties)
Response Line Supervision:
- Monitor the RL Activity Dashboard regularly for quality control and to ensure that all services provided are being logged in the proper locations. Specifically ensure that all hotels, lock changes, and DCFNE exams are logged in the appropriate google documents.
- Step in when experiencing increased call volume to ensure timely services or cases are escalated beyond RL staff capacity.
- Ensure proper materials about the Response Line are available for community partners and the general public, as well as keeping the Response Line resources up to date.
- Attend community meetings/training/events as necessary to promote Crisis Intervention Services services.
- Network with members of the community and assist in recruiting volunteers.
- Supervise the implementation of new resources and ensure that call takers are following established referral mechanisms and screening.
Supportive Advocacy Services:
- Provide intake and supervision at the Domestic Violence Intake Center locations as scheduled.
- Monitor Intake Center flow, assign cases, provide feedback to SAT team as necessary for smooth provision of services.
- Step in when cases are escalated beyond SAT staff capacity.
- During scheduled periods, remain available to provide in-person emergency services to survivors of domestic violence in the community including: completing Emergency Temporary Protection Orders, staffing the Response Line as needed, conducting shelter check in’s, meeting with clients in person if an in-person hotline intake is needed at a public place such as a hospital or police station.
- Provide support to volunteers and advocates staffing the Response Line by checking in via telephone and completing data entry of volunteer interactions on the Response Line as needed.
- The independent authority to make decisions about service delivery based on policies provided in the field manual with secondary support available when needed.
- Ability to act as the programmatic authority during non-traditional business hours or as needed.
- Conduct outreach and education functions regarding DC SAFE Programming and domestic violence as needed including attending Police Roll Calls and Police Ride Alongs.
- Mandatory attendance to one staff meeting and one advocate meeting per month.
- Support the supervision and training of staff, interns and volunteers as needed.
- Participate in training to enhance professional knowledge of domestic violence.
- Assists in other duties as needed and directed.
- Process CVC applications and lock change invoices related to hotel placements and lock changes as well as other emergency financial assistance offered to clients through the Crisis Response Team.
- Create and Maintain the Response Line and On-Call Joint calendar for SAFE Staff and Volunteers.
- Assist with processing and monitoring statistics related to Crisis Response Team services.
- Communicating partner concerns & issues as they arise to the appropriate program coordinator.
To perform this job successfully, an individual must be able to perform each essential function (job duty) satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Background and Experience
1-2 years of experience with crisis intervention work.
Applicants with mandatory 40-hour advocacy training completed preferred.
Bilingual applicants preferred.
Experience with domestic violence issues and DC social service resources.
Attention to detail and ability to closely follow protocol and procedures is a must.
Experience working with law enforcement preferred.
Comfortable working with diverse populations.
Experience with the criminal and civil legal system preferred.
Essential Skills Needed
- Attention to Detail: Closely follows protocol and procedures achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
- Problem-solving: Identifies issues, effectively structures problems, analyzes data to produce insights, and generates wise, actionable recommendations.
- Project management: Oversees and structures complex projects, plans backwards, ensures quality end-products are delivered on or ahead of schedule, without crises.
- Communications: Produces strong written documents, edits documents effectively, engages in effective verbal communication.
- External Relations: Serves as an effective ambassador, builds connections and maintains relationships with outside constituents.
- Excellent time management skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job may be performed in office environments, out of doors and in vehicles in various weather conditions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include far and close vision and ability to adjust focus.