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Account Manager

Surgical Instrument Service Co., Inc. Glendale Heights, IL
  • Expired: over a month ago. Applications are no longer accepted.

Location: Glendale Heights, IL

Reports to: The Account Manager will report to VP, Corporate Operations

Position Summary: SIS is currently looking for an experienced Account Manager. This position will play an integral role in the growth and organizational strength of our company. The Account Manager will be the primary point of contact for, and build strong relationships with, both internal and external customers. He/She will be responsible for working with the Sales team to onboard and integrate new customers and developing existing customer relationships. He/She will deliver exceptional customer service on a day-to-day basis. Qualified candidates will have solid verbal and written communication skills, a strong attention to detail, the ability to effectively multi-task and a friendly demeanor.

Key Accountabilities:

· Promptly and accurately answer questions from and provide information to internal and external customers

· Be familiar with and correctly apply various pricing structures

· Develop error-free estimates in SIS software programs and ensure they are delivered to customers in a timely manner

· Work closely with outside vendors and ensure consistent follow-up on orders

· Work with VP, Technical Operations and repair technicians to answer questions regarding repairs

· Create and print error-free shipping documents for all orders

· Ensure timely creation and processing of purchase orders

· Other projects, as assigned

Key Competencies:

· Superior computer skills required (spreadsheets, word processing, databases, email, etc.)

· Proven experience as an account specialist/manager

· Strong communication (both oral and written) and interpersonal skills

· Extremely thorough and detail-oriented

· Excellent organizational skills

· Ability to work well under time constraints

· Ability to work as an integral part of a team

· Aptitude for problem solving and identifying process improvement opportunities

· Medical equipment knowledge a plus

· FileMaker and/or Traverse proficiency a plus

Additional Information:

SIS is proud to be an Equal Opportunity employer. We maintain a drug-free workplace. For more information on SIS, please visit:

Surgical Instrument Service Co., Inc.

Why Work Here?

SIS means uncompromising integrity--respectful, cooperative, and creative workplace!

For almost 50 years, Surgical Instrument Service Company, Inc. (SIS) has been providing superior products and services to hospitals and healthcare facilities across the country. We pride ourselves on the personalized service we provide to each one of our customers. Every action we take is aimed at making your job easier – from providing the widest range of equipment repair, to doing the job right the first time, every time. Through continuous innovation, process improvement and an unwavering desire to be the best, SIS brings you the greatest value in repair services. SIS is a surgical instrument and device repair company that was founded by a veteran and former OR Nurse in 1971. Our goal has always been to serve as a superior alternative to the manufacturer for instrument repair and maintenance. Our primary objective is to help healthcare providers avoid expensive endoscope, device and general instrument replacement through service excellence, process improvement, and a transparent value proposition.


151 North Brandon Drive, Glendale Heights, Illinois 60139
Glendale Heights, IL