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Bilingual Customer Service

Surge Staffing
Lexington, KY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job Description

Surge Staffing is seeking Customer Service Specialists with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.

Entry Level Customer Service / Sales

No Experience Necessary


  • Must be able to speak, read, write Spanish and English

Deliver superb customer service to clients and temporary associates

Must have at least 1 year of sales experience

Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner

Recruit, conduct interviews and follow-up with candidates and temporary associates

Successfully and strategically match employee skill sets to customers' hiring needs

Assist in the development of business leads & retention of current clientele

Act as a professional and reliable liaison between temporary associates and clients

Maximize billable hours to increase market share and branch profits

Perform a variety of administrative tasks that support the overall mission of quality performance.

Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers

Present customers with additional Surge Staffing products and services

Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch

Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies

Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction

Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel


High school diploma required; or equivalent work experience/education greatly preferred

Must have sales experience at least 1 year

Previous experience in a supervisory or leadership role a plus; staffing industry experience strongly preferred

Previous experience in sales, human resources, or a service industry recommended

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

Ability to travel to various locations and customer sites as needed; reliable transportation a must

Ability to work effectively and efficiently independently as well as in a group setting

Sales-minded, team-oriented and exceptionally calm under pressure


Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-431-5100.


Job Type: Full-time

Surge Staffing


Lexington, KY



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