Customer Service Representative

Job Description SURESTAFF is hiring a Customer Service Representative for a parcel company called ePost Global in Itasca, IL. This position works as a liaison between the ePost Global team, Billing, Commercial, Support, Operations, and customers to ensure that all customer specifications are met.
SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation $18-$21/HR as well as a benefits package including health insurance (medical, dental, and vision).
Customer Service Representative Shift Hours: Monday - Friday 8am - 4:30pm
Customer Service Representative Duties and Responsibilities:

• Build effective relationships with internal and external customers.
• Act as a liaison for the facility and with the rest of the organization to ensure that all parties understand all customer expectations including but not limited to the following: any SLA (service level agreements), job requirements, schedule information, special instructions, delivery expectations, cost components, sell rates, etc.
• Answer and track all incoming customer inquiries/issues, owning and closing the issue. Provide regular timely and thorough responses to ensure customer satisfaction, especially for escalated issues.
• Schedule any pick-ups necessary for customers through the EPG Dispatch dept.
• Analyze customer schedules to ensure we meet expectations
• Partner with internal departments to ensure alternative solutions are provided for the client if expectations are at risk
• Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to continue the growth and development in your current role.
• Work with peers to ensure optimal flow of workload and coverage in the absence of others.

Customer Service Representative Requirements and Qualifications:

• Bachelors degree in discipline related to functional work roles with 5-7 years of relevant work experience with international mail & parcel logistics OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• Able to apply broad work experience and knowledge when analyzing complex problems.
• Must be able consistently identify critical elements, variables, and alternatives to develop solutions.
• Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.

About SURESTAFF: SURESTAFF is the leading provider of light industrial, logistics, general labor, skilled trades, manufacturing, and distribution labor in the Chicagoland area with 23 local branches. SURESTAFF is an Equal Opportunity Employer (EOE) and we follow CDC and Illinois Dept of Health guidelines for everyones safety and health.

by Jobble