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Data Analyst I

SureCritic Seattle, WA
  • Posted: over a month ago
  • $55,000 to $60,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Dental

We are looking for a new team member who embraces new and unique challenges; someone who can “wear many hats". This is a rewarding opportunity in a growing company for the right person who is self-motivated and driven. The ideal candidate will have a strong understanding of data modeling, behavioral analytic methods and a general knack for making rows and columns come to life to illustrate compelling business intelligence and actionable opportunities.

SureCritic is a growing software-as-a-service company, focused on measuring customer experience and providing the tools for customer retention. In this role, you will be directly supporting our platform, products and services by working onsite, supporting one of our enterprise clients. In this dynamic role, you will have the opportunity to interface with key stakeholders and executives regularly.

Responsibilities include:

  • Sustain the continuity of reports being generated within the department and ensure reports are published on time

  • Analyze trends for continuous improvement opportunities and provide recommendations on tactical and strategic opportunities both internally and externally

  • Directly support specific projects through data gathering, analysis, report development, control charts, operational process monitoring, presentations and recommendations

  • Develop understanding of interdependencies between systems, datasets, and processes

  • Develop and implement new key operational reports and effective reporting tools to assist in effectively managing key accounts

  • Create predictive tools to help with data analysis and provide ad hoc reporting and analysis to our Account Management team to help enable effective decision making at the client level

  • Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources using a variety of tools and data analysis techniques

  • Define, track, and report key metrics to measure customer feedback related activities and resulting impact

  • Develop, provide, and participate in monthly performance and quarterly business performance reviews providing key results and insights for corporate and regional clients

  • Connect findings and recommendations to business initiatives and collaborate with key stakeholders at various management levels

  • Present findings and recommendations to key decision makers at various management levels using a collection of dashboards, reports, and presentations

  • Build strong client relationships through regular communication, strong collaboration and timely concern resolution

  • This role resides onsite with the client and will report indirectly to the client

Knowledge, skills, and abilities:

  • 3+ years’ hands on analytics experience with proven quantitative orientation

  • BS/BA in Statistics, Economics, Finance, Mathematics, or Engineering preferred or equivalent experience

  • Experience with Tableau Software

  • Advanced Excel skills with the ability to work with large, complex and dynamic datasets. Must be able to turn data into insights

  • Proficient in PowerPoint

  • Previous experience writing and optimizing MySQL queries for performance

SureCritic

Why Work Here?

Amazing opportunity for career growth!

Address

Seattle, WA
USA

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