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Entry Level Customer Service Sales | No Experience

Supreme Concepts Norfolk, VA
  • Expired: 26 days ago. Applications are no longer accepted.

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties and Responsibilities:

  • Supports programs that drive team performance toward departmental and organizational goals.
  • Assist customer service and sales team toward achievement of operational goals.
  • Hires and provides training for new and/or less experienced customer service and sales staff.
  • Reviews and evaluates work to ensure quality and timeliness
  • Investigates and researches escalated customer service inquiries.
  • Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty.

This is an entry level position that we will train into a management position if successful.

Immediately hiring for this entry level customer service position.

JOB REQUIREMENTS:

Other Knowledge, Skills or Abilities Required

  • Identifies and resolves problems in a timely manner
  • Prioritizes and plans work activities
  • Focuses on solving conflicts and listening to others without interrupting
  • Work efficiently and effectively, both independently and as a team
  • Balances team and individual responsibilities and helps build a positive team spirit
  • Adapts and able to deal with frequent changes in the work environment
  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

Supreme Concepts

Why Work Here?

"This is the place you want to be in order to be successful in your career"

Supreme Concepts works hand-in-hand with a premier telecommunications firm. We spread the message about the company’s advanced fiber-optics services. When we identify eligible and interested people, we connect them with the internet, voice, and television solutions they need. Our partner is known for integrity and service excellence. We demonstrate these principles in every campaign. Supreme Concepts’ outreach campaigns deliver leading telecom solutions to targeted people throughout the nation. We leverage a flexible marketing and consulting approach that allows our executives to meet any number of acquisition needs. We waste no time in pushing services into new regions to secure high conversion numbers fast.

Address

Norfolk, VA
Norfolk, VA
USA

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