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Premium Services Technician (Remote)

Support.com Chattanooga, TN

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of BPO turnkey Contact Center support services and software. Support.com services and products help leading brands deepen their customer relationships. Our clients want people enabled by technology to work the way our clients intended. By using Support.com services and software, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenue.

As a member of this best-in-class technology services team you will:

  • Answer inbound calls and greet customers
  • Determine scope of customer issue in an effective and professional manner
  • Manage credit card processing when necessary
  • Encourage completion of customer survey
  • Effectively resolve customer issue in a timely manner
  • Properly document all customer interactions
  • Adhere to quality standards determined by company and client
  • Represent company in a professional and ethical manner
  • Maintain high level of customer satisfaction with focus on first call resolution
  • Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.

Skills:

  • Excellent written and oral communication skills
  • Ability to interpret a flow chart to deliver a work process
  • Ability to learn new technical concepts quickly
  • Communicate technical directions over the phone to inexperienced computer users
  • Excellent customer interaction skills
  • Strong organizational and multitasking skills
  • Ability to problem-solve
  • Ability to follow written instructions
  • Ability to work in a fast paced changing environment
  • Ability to work in a very structured environment with scheduled rest and meal periods
  • Type 30 to 40+ words per minute

 

Responsibilities:

 

  • Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues
  • Provide customers with opportunities to enhance his/her product by up-selling when appropriate
  • Use company provided tools and process to troubleshoot and solve customer technology problems
  • Identification and removal of malware and viruses

 

Qualifications:

  • 1 year of related experience in a customer service environment
  • Hardware / Software technical support
  • Troubleshooting Windows XP, Vista, 7, 8, 10, and macOS Platforms
  • Home networks (wired and wireless) using multiple network technologies such as switches, routers, printers, IoT Devices, etc...
  • Internet connectivity using cable, DSL, satellite, dial-up
  • Consumer/business peripherals -- printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
  • Internet security
  • Successfully pass our technical test and complete our interview process
  • Maintain good attendance
  • Must complete a pre-hire drug screen and background check
  • Experience in the work from home environment is a plus
  • Must be at least 18 years

 

Working for Support.com:

  • $12.00 per hour**
  • Spanish Speaking Bilingual Differential
  • Testing required
  • Extra Hours Available & sometimes required
  • 100% Work from Home
  • Medical, Dental, Vision benefits
  • 401K plan
  • Paid Time Off & Floating Holiday Time
  • Paid Training
  • Promotional Opportunities
  • Employee Stock Purchase Plan

**$11.50 per hour plus $.50 cent per hour for reimbursement

 

Support.com is an Equal Opportunity Employer

Company Description
Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it's intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.

Support.com

Why Work Here?
Fully remote, great benefits, fun environment to work.

Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it's intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.

Address

Chattanooga, TN
USA

Industry

Animal

Website

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