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Sr. Systems Engineer

Superior Solutions LLC
Duluth, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Sr. Systems Engineer

Time Frame: Immediate

Status: Full Time, Employee

Required Experience: 7+ Years

Reports To: President

Superior Solutions is currently located in Duluth, Ga and provides full time IT Support and Services to businesses throughout Georgia. Most of the services we provide are remote with the exception of projects and critical issues so, you are not expected to be a road warrior.

Our Service Desk is responsible for ensuring our clients infrastructure enables their business processes by ensuring best practices are consistently in place. We utilize remote monitoring, maintenance, problem identification and resolution tasks using our suite of support tools. Candidates must be energetic and focused with a strong motivation to learn new technologies, management and maintenance processes. This piece of the position requires dedication, persistence, follow-through and effective utilization of provided resources in order to produce first-class solutions to our clients.

Minimum Requirements:

  • 7 years experience with firewalls, managed switches, VPNs, VLANs, etc.
  • 7 years of Network support experience in a level 2 or higher capacity
  • 7 years experience with Microsoft Servers: Windows 2003, 2008, 2012, SBS, etc.
  • 5 years experience supporting Exchange Server 2003, 2007 & 2010
  • Experience supporting backup solutions
  • Experience supporting anti-virus software with centralized management
  • Knowledge of Routing, Switching, Office 365 and Google Apps cloud solutions.
  • Strong time management and prioritization skills in a multi-tasking environment
  • Clear communication skills (to client, team and management) Proficient in English
  • A valid drivers license and reliable transportation
  • Credible referrals from previous employers or colleagues
  • Calm and clear thinking under pressure
  • Ability to prioritize workload each day
  • Strong critical thinking, analytic and problem solving abilities
  • Willingness to travel to client offices (if required)
  • Ability to use PSA software (Connectwise)
  • Must be highly motivated with ability to assimilate and learn new technologies
  • Must have legal right to work in the United States

Key Tasks and Responsibilities

  • Identify and deliver proactive measures that effectively prevent issues and reduce risks of failure
  • Be the first and last level of support for the IT support needs of assigned client projects and support request
  • Take ownership from start to finish by investigating, troubleshooting and resolving hardware and software issues.
  • Perform consistent follow-up with clients through support tools to ensure complete resolution and user satisfaction
  • Coordinate off-site repairs with external vendors (When necessary)
  • Work with other staff to test new applications and upgrades
  • Collaborate and perform functions remotely and on-site to resolve issues and participate in projects
  • Ensure timely communication and resolution of issues reported
  • Participate in development of information technology and infrastructure projects

Not required, but preferred

  • Experience with N-able (Network Monitoring and Management), Connectwise (PSA), StorageCraft BDR, Nakivo, Reflexion Email Solutions, Sophos Firewall, Allworx Phone Systems
  • BS Degree in technical major or equivalent

Before Contacting us, please ensure the following:

  • You can provide credible references that can verify your ability to provide IT Services and intelligent recommendations for procurement and network design for business owners.
  • You have proven experience building a complete network from scratch including planning, scheduling, setup and testing.
  • You can demonstrate an understanding of the key processes and performance indicators for a service desk
  • You can demonstrate your skill set in planning, design and setup for a firewall, switch and router
  • You have a stable work history with previous employers


Benefits include, but are not limited to, group medical, dental & life insurance, paid vacation, holidays, personal & sick time and training reimbursement.


Salary plus bonuses for utilization, compliance and customer service requirements. Initial compensation commensurate with relevant experience.

Company Description
Superior Solutions, is possibly the only Managed IT Services Atlanta provider to be in business for over 13 years and maintain 99% client retention. That's right, we have the best client retention in Atlanta and there should be a very clear message that accompanies this accomplishment. We are not the largest or most recognized IT Support provider but we are the best that you will ever work with. We are a locally owned business and headed up by an IT specialist with over 100 years of service related entrepreneurship running through his veins.

We have provided technology consulting since May of 2000 and we are quickly developing a spotless reputation in the industry by delivering results. Some of our services include complete IT Support packages, co-managed it support, IT Consulting, Backup and Disaster Recovery, Network Monitoring, Cloud Services and complete IT Outsourcing in Atlanta.

Superior Solutions LLC


3675 Crestwood Parkway

Duluth, GA