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IT Systems Administrator

Superior Managed IT
Arden Hills, MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description
IT System Administrator oversees the monitoring and maintenance of customer technology and
incident requests. Their primary focus is maintaining operational functionality of customer
technology and addressing customer IT incidents. A staff member in the role of IT System
Administrator is categorized as an “exempt employee” regarding the Fair Labor Standards Act
(FLSA) because of their unique knowledge on customer IT infrastructure, customer business IT
components, and their unique role for implementing business administrative functions such as
customer user onboarding and off boarding tasks.

Duties
• Understand Service Desk L2 Support Team objectives, as well as the role and function of
internal team members.
• Address incidents, reactive tickets, and perform as authorized by customer IT contacts IT
identity and access modifications (user/device access) for our customer base.
• Maintain operational functionality of managed hardware, software, and services for our
customer base.
• Has the authority to recommend course of action to customer IT contacts for the intent of maintaining operational functionality of critical customer services.
• Perform as needed reactive onsite service calls.
• Provide escalation assistance to our L1 Support Team as required.
• Enter all customer (and internal) efforts through daily time entries.
• Knowledge transfer to internal departments to facilitate successful remediation of incidents and problems.
• Provide incident and problem ticket reviews and reporting to the Service Desk Coordinator as required.
• Maintain high positive client and user satisfaction and relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
• Implement, participate, and promote Quality Assurance (QA) objectives, processes, and procedures of the Company.
• Conduct thorough checking and self -checking of information and documentation.
• Maintain technology files and keep documentation accurate and in good order.
• Assist in the training, mentoring and development of L1 Support Team staff .
• Liaising with, managing, and advising Customers, other consultants, and contractors and attending meetings as required.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements. 

Qualifications
• Tertiary qualifications in Computer Science/Information Technology or equivalent.
• Appropriate Driver’s License based on primary job role location.
• Computer-related industry certifications.
• Position open only to US Persons (22 CF.R. § 120.15 U.S. Person, e.g. US citizen or green card holders)

Experience/Skill Level Required
• Bachelor's Degree in Computer Science or related field preferred.
• 2+ years of IT service desk experience supporting clients over telephone/in-person.
• 1+ years of experience working with Windows Active Directory environments (Server 2012R2 through 2019).
• Understanding of Foundational Networks (IP Addressing, Subnetting, DNS, DHCP, etc.) .
• Knowledge of Office 365.
• Scripting Knowledge.
• Advanced understanding of operating systems, business applications, printing systems, and network systems.

 

Aptitude & Interpersonal Skills
• Strong communication (written and verbal) and interpersonal skills such as: telephone skills,
communication skills, active listening, and customer-care.
• Ability to work in a team and communicate effectively.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately .
• Understand support tools, techniques, and how technology is used to provide services .
• Typing skills to ensure quick and accurate entry of service request details.
• Self -motivated with the ability to work in a fast-moving environment.
• Strong problem-solving and self -learning skills.
• Show initiative when undertaking tasks.
• High degree of confidentiality.
• High degree of punctuality.
• Ability to take, interpret and follow instructions.
• Customer service orientation.
• Ability to work with staff at all levels of the Company.
• Committed towards undertaking duties efficiently with a strong attention to detail.
• Professional personal presentation.
• Awareness of and ability to work in accordance with Company Policies and Procedures

 

Key Performance Indicators (KPIs)
• All work hours (40 hours) must be recorded per week.
• 6+ reactive tickets (incidents/problems) must be completed per day, assessed on quarterly basis.
• Accurate and detailed documentation.
• Client and staff satisfaction.
• Satisfactory achievement of ongoing targets, goals, and objectives as set by Superior Management.
• Following of instructions and completion of tasks in a timely, accurate, and efficient manner which meet the requirements of the company, client, and required regulatory standards.

 

Company Description
Company Description:

Superior Managed IT Services, headquartered in Arden Hills, MN, is a multi-faceted information technology company that has been providing technical expertise and managed services to small and medium sized businesses, across many industries in the United States and Canada since 1994.
Our commitment to serve our clients combined with our desire to embrace and integrate new technologies, trends, and efficiencies has made Superior Managed IT Services, LLC. a preferred business partner.

Superior Managed IT

Why Work Here?
Fast growing IT company with lots of growth opportunity and hands on experience. Friendly, flexible environment.

Company Description: Superior Managed IT Services, headquartered in Arden Hills, MN, is a multi-faceted information technology company that has been providing technical expertise and managed services to small and medium sized businesses, across many industries in the United States and Canada since 1994. Our commitment to serve our clients combined with our desire to embrace and integrate new technologies, trends, and efficiencies has made Superior Managed IT Services, LLC. a preferred business partner.

Address

1306 County Road F West

Arden Hills, MN
USA

Industry

Technology

Website

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