Customer Service Representative

Superior Duct Fabrication, Inc.

The CSR Professional will play a key role in expanding our sales activities to support our fast-growing business. This position requires that the individual primarily handles inside sales focusing on customer relationship, managing sales of the company’s products and services, tracking, investigating and reporting sales information providing customer service while interfacing with external vendors. This position reports to the sales manager.

Benefits Package:

100% employer paid medical, dental & vision for employee

Vacation & Sick Pay

401(k) plan & annual profit sharing- after eligibility period

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highschool Diploma required; (Or GED equivalent).

• 3-5 Years Sheet metal/HVAC industry experience preferred.

• Demonstrated success in client acquisition, retention, and client relationship expansion.

• Organized and Manages Times effectively

Essential Job Duties:

• Professional and courteous ongoing contact with customers before, during and after a sale; includes taking phone orders, email or other electronic communication and servicing our walk-in customers.

• High energy and a willingness to learn

• Prepare quotes, contracts, and responses for current and potential customers.

• Able to meet deadlines

• Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.

• Coordinate with other departments in handling purchase orders and providing service to customers in a timely and accurate manner.

• Communicate sales issues with direct manager.

• Adhere to all company policies and procedures.

• Support our company’s foundational values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and other ways that make SDF a company of choice for employees and customers.

• Other duties may be assigned

Computer & Software Skills

• Must have foundational computer skills including Microsoft Office Suite (Outlook email and calendaring), Excel, Word