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Customer Service Superstar! - 0 - 4 Years Experience

Sunwire Group Chicago ,IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

SunWire Group is looking for our all star customer service team to tackle and conquer the first quarter of the new year!

What is SunWire Group?

We are a fortune 500 sales and marketing firm that focuses on the customer experience. Our number 2 priority is how the customer feels when they are finished interacting with you and our number 1 priority is developing our team! If you are a hard core seller, this role is not for you. Again, we are most concerned with the customer experience! Our nitch is home entertainment, electronics and technology. If you have a basic understanding of phones, tablets and laptops, then you're in the clear! We teach on everything else

Daily Duties

  • Learn about the products and services in detail

  • Study the competition to see where we are kicking butt and where we are falling short

  • Adapt to the changing landscape as we constantly get new clients

  • Talk to people in person and use active listening to figure out their needs

  • Offer custom tailored solutions to each customer's problem

  • Build relationships with upper management, clients, and teammates to ensure excellent communication and a smooth workplace

  • Attend our team sales meetings daily to strategize sales tactics, territory management, and client services promotions

  • Maintain exceptional satisfaction for our customers by exceeding their expectations

  • Once qualified the Customer Service Representatives will have the opportunity to hire, train and develop other teammates

The Customer Service Superstar position is an entry-level position in our firm with the unlimited opportunity for advancement only offered in an entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers and is essentially the eyes, ears, and voice of the brand. The Customer Service Superstar's primary responsibility is to directly interact and assist them in selecting the most suitable products and services needed personally while preserving the idealistic brand image our clients deserve.

WE DO NOT OFFER ANY TELEMARKETING OR DOOR TO DOOR POSITIONS AT THIS TIME!

The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service/sales techniques and how these translate across all departments of our firm.

Company goals for our new teammates:

  • Extremely positive, personable and outgoing individual personable

  • Ability to maintain a lively demeanor while still adhering to strict company and client compliance policies

  • Comfortably interacts with customers on a day to day basis

  • Proactively encounters any issues with a solution-oriented mindset

  • Proficiency in technology and simple computer skills

  • Some college experience

  • Some background with the service industry

Why Work With Us?

  • Weekly Pay

  • Uncapped bonuses and commissions

  • Paid vacation

  • Fun team environment

  • Weekly team events

  • Opportunity for advancement

  • A career instead of a job

  • Personal mentors

Company Description
Sunwire has had the honor of collaborating with Fortune 500 companies on local and regional marketing promotions in the Chicago area. Our experience on the ground means we’re a powerful asset for your business’s campaigns and publicity efforts. Like a fine suit, every service offered to Sunwire clients are finely tailored based on specific products and targets. For strong and consistent performance that’ll leap out at you from a spreadsheet and engaging communication that brings a smile to customers’ faces, choose us for your new and current product promotions.

Sunwire Group

Why Work Here?

An amazing team culture with unlimited room for growth!

Sunwire has had the honor of collaborating with Fortune 500 companies on local and regional marketing promotions in the Chicago area. Our experience on the ground means we’re a powerful asset for your business’s campaigns and publicity efforts. Like a fine suit, every service offered to Sunwire clients are finely tailored based on specific products and targets. For strong and consistent performance that’ll leap out at you from a spreadsheet and engaging communication that brings a smile to customers’ faces, choose us for your new and current product promotions.

Address

Chicago, IL
USA