IT Desktop Support Specialist

IT Desktop Support Specialist

Company Overview: Our client has an exciting opportunity for an IT Support Specialist with experience in resolving routine to moderately complex IT-related problems or issues. We are looking for someone who can complete their tasks with a positive, customer-service oriented attitude.

Position Summary: You will respond to client requests and provides troubleshooting assistance related to hardware and/or software issues. This involves listening to the client situation, asking appropriate/relevant questions, running diagnostic tests, determining the problem, and providing solutions to resolve the issue. There will also be keeping a log of all IT issues in the tracking system and assisting in IT projects as assigned by the IT Support Manager.

The successful candidate shall have a minimum of 3-5 years of related work experience. Preferred candidates should have Microsoft MCSA, MCSE, or MCITP certification. Ideally the workload would be 40 hours a week with possible overtime. This role is on site, however, their maybe times when they can work remote.

Responsibilities:

• Performs Tier I and Tier II support (Service Desk and Desktop Support).

• Provide day-to-day support of desktop PC software applications

• Maintain the IT asset inventory database

• Works with end-users in analyzing, troubleshooting, and resolving hardware/software and basic network support issues
• Diagnose and resolve technical hardware and software issues
• Log service requests as open tickets, maintain status, and provide follow-up both to end users and to senior members of the IT team
• Schedule and install new hardware and software applications
• Perform preventative maintenance on computer equipment
• Develop and follow standard help desk procedures
• Willing to take the lead on varied projects
• Perform other duties and responsibilities as assigned

Qualifications:

• Associate or bachelor’s degree in technology related field (desirable) or 3-5 years of related work experience
• A CompTIA A+ and/or CompTIA Network+, or MCTS Windows 7 Certification are desirable
• Familiarity with Help Desk practices, ticket systems, team environment, etc.
• Experience with remote troubleshooting (TeamViewer)
• Experience with VPNs
• Knowledge of Active Directory Users and Computers
• Working knowledge of Windows 7, 8, and 10
• Working knowledge of multi-function printers (HP, Canon, Ricoh)
• Knowledge and experience of customer service practices
• Good working knowledge of networking
• Good working knowledge in Telecom and VoIP technology

Necessary Attributes:

• Must possess the ability to adapt to different personalities and management styles
• Team player and with excellent interpersonal skills
• Self-starter with excellent verbal and written communication skills
• Reliance on experience and judgment to plan and accomplish goals
• Dedicated, organized and hard working

Please see HR for information on physical demands and work environment of this job.

Sunshine Enterprise USA LLC is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons”