Performance Diagnostic Technician I
Sunrun Lehi, UT
- Posted: over a month ago
- Benefits: 401k, dental, life insurance, medical, vision
We are in search of a Solar Performance Diagnostic Technician to provide desktop troubleshooting support to our field service professionals. They will use their expertise to detect problems with systems using provider portals to prevent unnecessary truck rolls. They utilize extensive understanding of the technologies used by Sunrun in order to provide assistance to our field team. The Solar Performance Diagnostic Technician will be instrumental in maximizing the efficiency of our field service professionals, ensuring a great customer experience.
Key Job Duties:
Maximizing Field Service Professional Efficiency
Understand and execute on Sunrun’s best practices
Remotely diagnose PV system issues including non-operation and underperformance
Improving the customer experience by helping to eliminate future unnecessary service visits
Optimizing dispatches utilizing your solar and electrical expertise
Meeting performance goals set forth by management
Understanding corporate policies, the Field Operations Manual, manufacturer's specifications and requirements
Necessary Skills and Experience:
High school diploma or equivalent (B.S. preferred but not required)
Minimum 1+ years experience in electrical or solar industries
Knowledge of current NEC and local AHJ regulations
Solar installation/design experience (preferred)
IT proficiency (required)
Excellent written and verbal communication skills
Industry experience in the solar
Proficient with MS office & Google Apps
Strong interpersonal communications
Self-sufficient and highly motivated
Solar Careers For All
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.
We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.
SunrunWhy Work Here?
At Sunrun, we believe in an audacious goal: To create a planet run by the Sun.
Power your potential with the leading U.S. solar, storage and energy services company. Are you looking to position yourself in a high growth high impact career? The time for solar is now, and Sunrun's hiring!