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Data Center Technician- L2/L3 support Technician

Sunrise Systems Inc
Secaucus, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

FT/Direct Hire

Onsite and Travel position

  • Hours in office are M-F 9AM-6PM
  • Up to 50% travel with the ability to work a flexible schedule as needed.
  • Traveling to Data Centers within New Jersey/New York, USA is a requirement.
  • Passport or ability to obtain a passport.

Job Description

Our Team is currently seeking a strong L2 Data Center Technician to support both company specific servers as well as servers onsite at customer data centers. The ideal candidate balances strong technical (Hardware, IT, and Cabling Management) skills, are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. This person will serve as a mentor and trainer to other Services technicians in the field. L2 Technicians are also expected to provide feedback, create documentation on both technical and non-technical process, and contribute to our knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the L2 Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to conclusion. L2 will need to work with and learn from the L3 team, whom are the product subject matter experts for field repairs.

Knowledge, Skills, and Abilities

Ideally a candidate will be an adept in both Hardware troubleshooting, cabling, and IT related skills. However, a subject matter expert in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

Hardware Related Skills

  • Exceptional server hardware knowledge with deep understanding of all component & system type failures
  • Proven RCA or Failure analysis history
  • Experienced in controlled experiments to determine root cause.
  • Assist in conducting failure analysis on field issues until root cause is determined based on:
  • Controlled testing of suspect hardware, system, or firmware
  • Engagement of internal engineering departments and the customer
  • Proactively and reactively support field deployments globally by:
  • Maintaining deployment equipment, image, and software
  • Learning new products in the production or lab environment
  • New Product Introduction training for site leads and technicians in the field.
  • Assisting field technicians to resolve known and unknown issues real time.
  • Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLA.

IT Related Skills

  • Solid experience with IPMI utilization in diagnostics and with the following tools
  • Required: FIO, IPMItool (IPMItool)
  • Preferred: Prime95, Coretemp, Smartctl, ARCCONF or MegaCLI, Memtest86
  • Administering soft tools (e.g.: diagnostics, tests, FW updates)
  • Real-time issue resolution during deployment execution
  • Working knowledge of deployment technologies such as WDS, PXE, DHCP & FTP
  • Experienced with Windows Server OS & WinPE OS administration
  • Experienced with Linux PXE services.
  • Network troubleshooting of Layer-1, Layer-2, Layer-3
  • Basic Linux and Windows scripting experience
  • Virtual Machine set up and environment configurations

Foundational Skills & Competencies

  • Define, develop, and implement external and internal customer initiatives
  • Proactively support field sustaining activities by
  • Developing SOPs, Knowledge articles, & guides
  • Conduct training of new issue/resolution, new technical process & new tools
  • Attention to detail and accuracy in investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and Veritas.
  • Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the datacenter.
  • Up to 50% travel with the ability to work a flexible schedule as needed.
  • Traveling to Data Centers within New Jersey/New York, USA is a requirement.
  • Passport or ability to obtain a passport.
  • Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
  • Up to 50% travel within North America, there will be down time where not as much travel would be required.
  • Ability to work autonomously and within a local or geographically dispersed team environment.
  • Hours in office are M-F 9AM-6PM


Minimum expectations:

  • 3+ years of experience
  • CompTIA A+ or equivalent experience
  • CompTIA Server+ or equivalent experience
  • CCENT or equivalent experience


Company Description
Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Sunrise Systems Inc


Secaucus, NJ


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