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Customer Service Manager

Sunpro Solar Mandeville ,LA
  • Posted: over a month ago
  • Full-Time
Job Description

Customer Service Manager

 

Sunpro is seeking a  Customer Service Manager for our Mandeville, LA. location! This fast-paced leadership position oversees all day to day operations and  installation crews for the Field Service department. The Customer Service Manager is ultimately responsible for leading the territory installation teams and handling escalating customer calls.well as ensuring the safety, quality, and efficiency of the crew, and ultimately the customer experience.

 

Duties & Responsibilities

  • Organize, lead, and maintain the service and inspection schedule. Ensuring the timely communication and completion of service and inspection work
  • Receive, complete, and track Service Request
  • Schedule and complete Service work cases
  • Troubleshoot and resolve solar electric commissioning and service issues that arise with: modules, inverters, monitoring and balance of system components
  • Provide feedback to the Direct Manager and Customer Service Team on repetitive warranty items or failed inspection items to ensure additional crew training takes place
  • Work with Territory Warehouse Leads and Purchasing Department to order and return materials and equipment

Qualification Requirements

  • High school diploma or equivalent
  • Minimum of 3+ years management experience in a related field
  • 1-2 years Electrical experience
  • Knowledge of the NEC and applicable codes and standards
  • Possess strong mechanical/construction skills
  • Ability to read and interpret job orders, understands specifications
  • Good computer skills with Microsoft Office Suite, CRM and Salesforce
  • Attention to Detail
  • Excellent Customer Service and troubleshooting skills
  • Excellent verbal communication and documentation skills
  • Ability to manage multiple tasks simultaneously
  • Must have Valid State Driver’s License and a clean driving record
  • 35% travel required

Qualifications & Requirements

  • Must be a motivated team player, looking to succeed
  • 5+ years construction management experience
  • Must have electrical experience/knowledge
  • Residential construction experience
  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills
  • Demonstrated ability to manage projects; installation, operations, and troubleshooting
  • Excellent people skills, able to manage, motivate and discipline if necessary
  • Professional demeanor when customer-facing
  • Experience with MS Excel, MS Word and project management tools (MS Project) preferred
  • Familiarity with Salesforce is a plus
  • Ability to manage a $1-10M P&L
  • Strong work ethic and grit
  • Entrepreneurial attitude

What’s in it for You?

  • Competitive Pay and Incentives
  • Opportunities for Self-development and Career Progression
  • Health Benefits, Allowances, 401(k) with Company Match
  • Paid Holidays & Vacation

Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar for the Gulf Coast and Southeast regions. Sunpro Solar designs, installs, and maintains the solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service and was ranked #5 for 2019 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide as well as no. 209 on Inc. 5000 fastest growing companies in the U.S.

Sunpro is a drug free work environment. Only candidates able to pass a drug test and a background check will be eligible for hire.  

Sunpro is an equal opportunity employer.

Applications will stay active for 60 days. 

 

Company Description
We are the fastest growing residential solar company in the industry. Exciting and fun place to work!

WHO WE ARE.
Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #5 for 2020 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide.

We are obsessed with providing an excellent customer experience from start to finish. If everything doesn’t go perfect, we work hard to make it right. The switch to solar takes an entire team. From educating homeowners and the community to designing a custom system and installing it quickly, we take pride in handling everything 100% without outsourcing.

Sunpro Solar

Why Work Here?

Sunpro Solar, #5 Top Residential Solar Contractors in the U.S. and ranked #372 on the Inc. 5000 list of fastest-growing private companies,

We are the fastest growing residential solar company in the industry. Exciting and fun place to work! WHO WE ARE. Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #5 for 2020 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide. We are obsessed with providing an excellent customer experience from start to finish. If everything doesn’t go perfect, we work hard to make it right. The switch to solar takes an entire team. From educating homeowners and the community to designing a custom system and installing it quickly, we take pride in handling everything 100% without outsourcing.

Address

Mandeville, LA
USA

Website

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