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Call Center Supervisor

Sunpro Solar Mandeville, LA
  • Posted: over a month ago
  • Full-Time
Job Description

We are seeking a seasoned Supervisor in a high volume, outbound call center for our Mandeville (Abita Springs office). Successful candidates must have two years of large company call center supervisory experience. 

The future is today, and we want you to be part of it!

This is an exciting time for the solar industry as we make a difference, one roof at a time, and change the lives of our customers and the environment they live in. We are a customer-focused company that has succeeded because of the strong reputation, values, and industry leadership we have encompassed in the Gulf Coast Region. If you would like to be a part of something great-an award-winning and fun team, then collaborate with us and bring your ideas and your passion. A new career awaits you!

As a Call Center Supervisor, you will work with leadership and teams to monitor and improve performance, customer service and team moral.  Must be able to thrive in a fast-paced, hyper-growing business atmosphere and have a desire to go above and beyond to meet or exceed goals. 

 

Responsibilities:

  • Support team leaders and front line agents by providing clear direction and effective communication
  • Foster a climate of continuous improvement to ensure we remove obstacles for front line team members and drive a superior homeowner experience
  • Leverage metrics, dashboards and KPIs to monitor, drive and evaluate team performance
  • Meet monthly key contact center performance goals for quality, productivity and homeowner satisfaction
  • Coach and develop team leaders with regular coaching sessions and timely feedback
  • In partnership with team leaders, ensure agents are meeting individual growth potential
  • Create a climate within your team that drives employee engagement, satisfaction and retention
  • Ensure team operates within the guidelines of the company handbook
  • Attendance management

 

Skills & Core Competencies:

  • Communication: Effective flow of communication, written and verbal, ensuring team members are informed and aligned with company objectives
  • Action Oriented: Takes on opportunities and touch challenges with a sense of urgency, high energy and enthusiasm
  • Drives Engagement: motivates team members to do their best work to help the organization achieve its objectives
  • Drives Results: consistently achieving results, even under tough circumstances
  • Interpersonal Skills: builds rapport cross functionally and within the center in a positive and accepting way

What’s in it for You?

We’re growing very quickly and need people excited about growing with us. So, if you’re ready to push your comfort level, learn something new every day, and be part of tomorrow’s energy source, come join the fun. We do offer, of course:

  • Competitive Pay
  • Opportunities for Self-development and Career Progression
  • Health Benefits, 401(k), STD/LTD, Life Insurance
  • Paid Holidays & Vacation

Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs install and maintain solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service and was ranked. Sunpro Solar has a proven history and reputation for providing quality service and is ranked 5th Largest Residential Solar Contractor in the nation.

Sunpro is a drug-free work environment.

The selected candidate must pass a background check and drug screen.

Applications will remain active for 60 days.

Company Description
We are the fastest growing residential solar company in the industry. Exciting and fun place to work!

WHO WE ARE.
Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #5 for 2020 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide.

We are obsessed with providing an excellent customer experience from start to finish. If everything doesn’t go perfect, we work hard to make it right. The switch to solar takes an entire team. From educating homeowners and the community to designing a custom system and installing it quickly, we take pride in handling everything 100% without outsourcing.

Sunpro Solar

Why Work Here?

Sunpro Solar, #5 Top Residential Solar Contractors in the U.S. and ranked #372 on the Inc. 5000 list of fastest-growing private companies,

We are the fastest growing residential solar company in the industry. Exciting and fun place to work! WHO WE ARE. Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #5 for 2020 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide. We are obsessed with providing an excellent customer experience from start to finish. If everything doesn’t go perfect, we work hard to make it right. The switch to solar takes an entire team. From educating homeowners and the community to designing a custom system and installing it quickly, we take pride in handling everything 100% without outsourcing.

Address

Mandeville, LA
USA

Website

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