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IT Systems Engineer - (Hybrid work schedule)

Sunnova Energy Corp
Houston, TX
  • Posted: over a month ago
  • Full-Time
Job Description
(IT) Systems Engineer
Brief Description of SunnovaSunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is powering energy independenceTM and changing the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person. Come be a part of the fastest growing segment of the energy industry! The (IT) Systems Engineer Position

Sunnova Energy is searching for (IT) Systems Engineer to be responsible for ensuring effective computer operations so that end users can accomplish organizational tasks. This role provides technical assistance and support for incoming queries and issues related to computer systems, software, hardware, cyber defenses, cyber monitoring and event logging. The successful candidate must be a self-starter, able to manage multiple tasks simultaneously, work well under pressure, own deliverables end to end, employ advanced data analytics techniques, and demonstrate solid pattern analysis.

(IT) Systems Engineer Responsibilities

  • Works in a team to make changes to systems/platforms in accordance with best practices and team procedures/policies within defined framework(s) and leveraging change management tracking tools/platforms. Some of these changes may be IT services/software project deployments or significant upgrades.
  • Performs regular log reviews on supporting platforms, escalates and reacts to evidence-based need(s) for security and platform stability and enhancements.
  • Role is both internal and customer facing with clients in the general business and with development teams in IT. Walks customer through problem-solving process from ticket to completion; and in some cases through changes and problem management, generally at a Tier 2 and Tier 3 level.
  • Installs, modifies, repairs and manages end-of-life for computer hardware, operating systems, firmware, patches, cloud and hybrid platforms and local devices.
  • Assists in managing new user accounts from over fifty local and cloud-based systems following identified processes (and in some cases helping to create process) including security related maintenance and configuration for AWS tools and products. Leverages knowledge/skill related to AWS Access Management, IAM and Security best practices. Maintains AWS SSO solution.
  • Works in a team environment to respond to case escalations from intake team. Convert escalations that require changes into change management system (Atlassian JIRA, Confluence, Tempo).
  • Makes recommendations for new procedures, processes, services and tools to address stability and security enhancements or cost savings.
  • Runs diagnostic programs to resolve problems.
  • Monitors licensing utilization and hardware inventory as necessary.
  • Organize and perform tests related to pending software/firmware updates or new role-outs.
  • Participates in scheduled audit tasks, regular change management organized release and maintenance periods.
  • Responds to probing threats to users like phishing, vishing, malware and other end user challenges.
  • Serves as a mentor and coach for less experienced team members.

Minimum Requirements

  • Education required: Bachelor’s degree or significant relevant industry experience
  • Minimum years of experience required: 10 years or more of progressive IT support roles
  • Demonstrated ability to deliver superior customer service, communications, dynamic team interpersonal skills and ability to work with remote staff.
  • Experience with any or all of the following: AWS IAM, Microsoft Azure, Microsoft 365 or Google Cloud role/security customizations, configuration and administration.
  • Experience supporting, configuring and trouble-shooting desktops, laptops, and other office peripherals in an office setting; experience configuring and troubleshooting devices including but not limited to smart phones (iOS, Android) tablets, proprietary devices, cloud and local servers, SaaS solutions and middleware.

Preferred Qualifications

  • Bachelor’s degree in a computer science or mathematics.
  • Experience with Salesforce.com and other cloud solutions preferred
  • Experience with SSO solutions like Azure and/or OKTA SSO or other competitor.
  • Experience with cloud file sharing platforms like Egnyte and/or OneDrive.
  • Experience or certifications in AWS Security, Architecture, AWS SSO or related AWS products and functionality.
  • Experience with cloud SaaS platforms like Smartsheet, LucidChart, MS Teams Phone, RingCentral, Atlassian products like JIRA, BitBucket, Confluence and Bamboo. Other platforms like New Relic, Meraki, DocuSign Admin and Integration, ProofPoint, Netwrix, Splunk, Heroku, Tableau, eOriginal, Carbon Black (or similar tool), Experian and Xhibit.

Additional Knowledge, Skills and Abilities

  • Systems Management tools as well as Azure AD Premium or AWS Active Directory service.
  • Working knowledge of Microsoft Windows 10/pro/enterprise and Apple OS for iPad/Mac
  • Experience with PC imaging, PXE Boot and desktop management including application deployment and driver and .MSI file updates – SCCM and/or MS InTune, End Point Manager and Configuration Manager.
  • Experience with administering Office 365 – MS Teams, Exchange, Excel, OneDrive and/or SharePoint.
  • Moderate to highly skilled Excel skills highly desired.
  • Experience participating in penetration testing (PEN) exercises.
  • Demonstrated knowledge of one or all of the following: SQL, Python, PowerShell and/or Selenium script ability.
  • Strong written, and oral communication skills, and a willingness to “do whatever it takes” with high energy within a collaborative team environment, high degree of professionalism.
  • Basic knowledge of VoIP/Cloud telephony systems like RingCentral. Ability to provision and setup new phones through administration of MAC addresses.
  • Experience utilizing a help desk ticketing system to record and track customer reported incidents and track time to cases.
  • Experience testing new software releases including internally developed systems.

Working Conditions

  • Hybrid work schedule split between home and open-office environment.

Physical Requirements

  • Extended periods of time working at computer workstation

Benefits

Sunnova offers a generous employee reward package that includes:

  • Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
  • Competitive compensation & annual bonus
  • Paid time off, including 10 holidays and Paid Parental Leave
  • Cell phone allowance for many roles
  • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
  • Complimentary garage parking in Houston

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.


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Sunnova Energy Corp

Address

Houston, TX
77046 USA

Industry

Technology

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