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Desktop Support 2

Sundial Software Madison, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

- Help Desk hours are 6:00 AM – 5:00 PM Monday – Friday.
- No Nights, Weekends or Holidays.
- No On Call duty.

- Our Help Desk Staff has been working from home during COVID-19.
- The first day or two of training will be in the office, sending the person home as quickly as possible.
- As soon a Safer at Home is lifted, and we are allowed to return to the office, this position will be working from our Central Office location (rather than at home).

Sundial Software


Madison, WI