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Customer Service Rep

Suncoast Drivers
Tampa, FL
  • Posted: over a month ago
  • $17 Hourly
  • Full-Time
Job Description

Were a family owned and operated call center serving the Tampa area for over 50 years. We are seeking energetic professionals to answer and support our Medical and Business customers 24/7 including weekends and holidays. This position requires greeting and directing callers by answering telephone calls for their customers; determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a type of written message.

COMPENSATION

  • The starting rate is $15.50/hr. After you have completed training and are working on your own you are bumped to $17/hour. Training is typically 4-6 weeks.
  • You will be working a 40+hours per week 32-40 hours per week, with overtime available


QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

High School Diploma or equivalent required

Typing skills of 20 wpm

Customer service experience preferred

Excellent interpersonal, verbal, and written communication skills

Strong basic computer skills

Industries we support:

  • Healthcare
  • Legal
  • Propane and gas
  • Legal
  • Electrician
  • Plumbers and More


CULTURE

This job is an office environment and requires communicating verbally with customers on the telephone and entering data via a computer terminal.

Call volume: Varies from moderate to heavy

Stress Level: Low to moderate


FULL-TIME EMPLOYEES

- 40+ hours per week

- Must be available to work an 8-hour shift Monday through Sunday

- Mandatory weekends and holidays



Benefits

BENEFITS

- Competitive compensation

- Health, Call-A-Doctor program, Vision, Dental, Life

- Simple IRA retirement plan with company contribution up to 3%

- Paid lunch and breaks

- Eligible for up to 40 hours of PTO during first 12 months of employment

- Paid birthday benefit after 12 months of employment

- 1 Floating Holiday after 12 months of employment

- Hours worked on holidays are paid at time and a half

- Overtime available

- Bi-weekly incentives based on attendance and quality of work

- Multiple opportunities for growth. Trainer position ($22.45) and Supervisor position ($24.95)are available with added incentive for perfect attendance and quality of work.



Suncoast Drivers

Address

Tampa, FL
USA

Industry

Business

View all jobs at Suncoast Drivers

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