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Practitioner Customer Service Rep

Suna Solutions San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.

We are currently looking for experienced call center representatives to work for a medical company in the Sorrento Valley Area.


Essential Functions (45% Interfaces with prospective practitioner to encourage participation in our Clinical and Fitness programs)

  • Makes outbound telephone calls to prospective practitioner to raise awareness of the programs and to set field appointments.
  • Makes calls to practitioners' offices to provide follow up to assigned recruiter’s initial outreach in key campaigns.
  • Initiates first time calls to practitioners in low profile campaigns.
  • Invites practitioners to webinars, notifies them of upcoming seminars, and advises them of field appointments if requested by practitioner.
  • Manages time to ensure the minimum required outbound calls per day and per week are met, as specified by management.
  • Documents calls using the appropriate systems.
  • Works off of daily and weekly call lists generated from Primus database for key and on-going campaigns. Submits activity report to Manager as per protocol.
  • Interacts with recruitment management as well as individual recruiters on a daily basis.
  • Researches unique questions using all available sources. Refers difficult issues to Manager for appropriate answers.
  • Handles incoming queue calls for absent reps as well as during high call volume in the department.
  • Supports the recruitment team by conducting on-going internet searches when recruiters encounter disconnected and wrong numbers for clinical and fitness practitioners.
  • Conducts data research for records in the Primus database that are determined to be inaccurate.
  • Searches and researches various industry sites to include CAQH, licensure boards, competitor web sites, NPI, yellow pages, etc.
  • Utilizes Primus and Promis databases to document all activity.

Qualifications

  • High School Diploma required; Associates degree required or equivalent is a plus
  • Minimum six months experience in outbound or inbound call environments and/or customer service.
  • Proficient in MS Office.

Suna Solutions

Why Work Here?

Amazing company to work for!

Address

San Diego, CA
USA

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