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Call Center Development Supervisor

Sun Energy California LLC Victorville ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

WHO ARE WE LOOKING FOR?

A call center floor manager who can demonstrate excellent customer service, Communication, organization, proper decision-making, analytical and multitasking skills. Need to be detail-oriented. You will be responsible for overseeing the call center staff, operations, and give the required support to make sure our call center employees have the right tools needed to be successful in their positions as well as, provide management support to the general manager and report all activities to her. We welcome employees with ambition, integrity, loyalty, and eager to help grow the company.

 

SUN ENERGY CALIFORNIA OFFERS

  • We offer a competitive commission plan and excellent bonus incentives monthly, quarterly, and annually.

  • We offer career growth opportunities, and some of the best training to help you succeed in your role.

  • We offer medical, dental & vision insurance.

  • Different schedules available

 

MINIMUM REQUIREMENTS

  • Reliable computer & tablet skills and proficiency with Google Suite.

  • Phone Burner Experience is a plus

  • Bilingual is a plus (Spanish) but not a requirement

  • Must have an iPhone 8 or above or Galaxy 9 or above smartphone internet access available.

  • Reliable customer service, communication, and organizational skills.

  • Ability to work well with others in a collaborative team environment.

  • Commission driven

 

KEY REQUIREMENTS:

 

  • Prior experience in management of multiple employees

  • Customer Service Management

  • Working knowledge of call centers and metrics

  • Outstanding ability to think creatively, strategically , and identify and resolve problems

  • Excellent verbal and written communication skills

  • Strong organizational, time management, and analytical skills

  • Telemarketing experience required

  • 3 years of lead generation and sales required

RESPONSIBILITIES:

  • Ensuring sales success for our call center agents

  • You will generate your own leads and make appointments for our sales team through our phone system

  • Train and develop lead generation through our call center

  • Train on utilizing GMail and Google calendar properly

  • Train and coach proper communication skills when speaking with potential customers in order to successfully generate an appointment for our sales team

  • Managing all calls incoming and outgoing with our call center

  • Train and monitor the average handling time an agent interacts with a client as well as oversee their performance.

  • Effectively overseeing all call metrics

  • Set call center department goals, adhere, and enforce departmental policies and procedures.

  • Identify challenges, formulate solutions, and implement them in order to reach successful conclusions

  • Manage call center agent issues with the Sales Manager and General Manager to ensure that files are up to date and cataloged

  • Provide expertise and guidance to all new call center recruits from training to floor processes

This job does require you to work from our local office located in Victorville, California and you will be working various hours and requires weekends.

 

Company Description
Sun Energy California strives to be a place where people love to work and like to do business. We recognize the value of continuous growth, integrity, commitment, and cost. We provide our customers with an excellent experience showing them what it means to work with a reputable company. We take pride in the integrity of our company by providing extensive training and knowledge of what it means to be a Representative of the company.

Sun Energy California teaches representatives positive values, which makes our customers receive a much higher experience when they decide to work with our company. We believe every member of our team has a unique talent and we are committed to helping them reach their full potential.

As part of our growth and evolution as an institution, we are looking for new members to join our team of career professionals. If you are ready for hard work, personal and professional growth, and a career that is more fulfilling, we welcome you.

Sun Energy California LLC

Why Work Here?

We are a family oriented business that cares for our employees, we offer great incentives, high commissions, and stocked food & beverages!

Sun Energy California strives to be a place where people love to work and like to do business. We recognize the value of continuous growth, integrity, commitment, and cost. We provide our customers with an excellent experience showing them what it means to work with a reputable company. We take pride in the integrity of our company by providing extensive training and knowledge of what it means to be a Representative of the company. Sun Energy California teaches representatives positive values, which makes our customers receive a much higher experience when they decide to work with our company. We believe every member of our team has a unique talent and we are committed to helping them reach their full potential. As part of our growth and evolution as an institution, we are looking for new members to join our team of career professionals. If you are ready for hard work, personal and professional growth, and a career that is more fulfilling, we welcome you.

Address

13911 Park Ave
Victorville, CA
USA

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