Service Manager

WHY WORK FOR SUMMERS?

This is an outstanding opportunity for a career move to one of the most dynamic companies in the Midwest! Searching for highly qualified HVAC Technicians or Plumbers with experience in residential service and sales that can Supervise field technicians.

All full-time employees are offered an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)!

Job Responsibilities:

• Supervises and directs the HVAC Technicians and Plumbers to effectively perform the functions of repair, replacement, installation and other duties as required for customer satisfaction
• Reviews HVAC & Plumbing Technicians work to ensure quality meets Summers standards and safety requirements; makes recommendations to improve quality and productivity
• Conducts group and one-on-one training with technicians on lead generation, customer service and company practices and procedures; participates and/or conducts regularly schedules departmental safety/informational meetings
• Ensures that all company/department policies are being follows by all HVAC and Plumbing staff
• Train employees on technical skills, company processes and procedures, and safety rules and practices
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represent Summers professionally, honestly, and ethically in all business matters and activities
• Demonstrates leadership to field technicians in the areas of customer focus and customer service
• Performs similar/other duties as needed or assigned

Qualifications/Requirements:

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• Demonstrate ability to train others in technical skills and effective customer service
• Effective and efficient time-management and organizational skills
• Valid driver's license and acceptable driving records
• Available to work flexible hours and on-call shifts as needed