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Customer Service Representative

Sumitomo Electric Carbide, Inc.
Novi, MI
  • Posted: over a month ago
  • Full-Time
Job Description

Sumitomo Electric Carbide, Inc. (SCI), a Sumitomo Electric Group company, is looking for a Customer Service Representative in Novi, MI. The position is responsible for a broad range of Customer Service activities in our Novi, MI office.

Job Duties and Responsibilities

  • Communicates with Customers by talking with customers by phone or in person to ensure the best service possible; by answering customer questions and investigating and correcting errors, involving customer and company records; by handling and resolving customer complaints, special orders, or returns via phone or mail; by answering customers' questions regarding product or service and operation or maintenance; and by providing information regarding pricing, changes in service, back orders when information is available, discontinuance, and shipping.


  • Processes Purchase Orders by receiving and processing orders; by investigating problems with orders; by processing corrections; and by creating and sending customer invoices.


  • Supports Sales by soliciting sales of new or additional services or products, as directed by Management; and by interviewing customers to obtain information and explain available services.


  • Coordinates Service with Other Departments by coordinating customers' service needs with other departments as required to ensure customer satisfaction; by addressing complaints concerning billing or services rendered; and by referring complaints of service or product failure to appropriate departments for investigation.


  • Determines Product Availability by checking stock; and by communicating with the Supervisor regarding product availability.



  • High school diploma or GED
  • Six months to one year of work experience and/or training; or equivalent combination of education and experience/training
  • Effective management of time and resources, strong organizational skills, effective communication and compliance with established policies and procedures
  • Excellent computer skills including Outlook and Excel


About Sumitomo Electric Carbide, Inc.

One of the largest carbide manufacturers in the world, Sumitomo Electric Carbide, Inc. (SCI) has been operating in the United States since 1979 with multiple U.S. based cutting tool manufacturing facilities. We've made it our mission to design and produce exceptionally innovative and advanced cutting tool solutions with carbide inserts and CBN/PCD technology for turning, milling, holemaking applications. To learn more about SCI, please visit Follow Us on LinkedIn:


About Sumitomo Electric Group

Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries.  Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people’s daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and industrial materials.  To learn more about Sumitomo Electric, please visit  You can watch videos from our past interns and corporate profile from our YouTube Channel (  Follow us on LinkedIn ( 

Sumitomo Electric Carbide, Inc.


Novi, MI
48375 USA



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