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Desktop Support

Carmel, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description:


·         Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.

·         Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.

·         Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

·         Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

·         Projects: perform effectively as project leader or project team member as required for all internal assignments.

·         Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.


Eligibility, Knowledge, Skills & Experience


·         Strong 2-3 years Deskside technologies hands on experience

·         End User Standard office productivity applications install/ troubleshooting

·         Desktop/Laptop OS build on Windows and MAC Platforms.

·         Imaging using Ghost software

·         HP Desktop/DELL/Toshiba laptop hardware support.

·         Printer support for Personal and Network Printers.

·         People Management Skills is a very strong Aspect.

·         Blackberry provisioning/ troubleshooting

·         Standard Business applications client side install/basic troubleshooting

·         Inventory management

·         Assistance in liquidation of assets work

·         Assistance in litigation related data discovery work

·         Assistance in Patch Management client side troubleshooting

·         Assistance in software distribution using Bigfix/SCCM etc

·         Should be able to use Remedy Ticketing system and manage queues

·         Strong verbal and written communication skills

·         Strong customer relationship handling skills

·         Strong vendor coordination skills

·         Good team player

·         Ability to work with minimal guidance and drive things to a logical conclusion

·         Exp. working on SCCM and BOMGAR is a desired skillset


Years of Experience

·         Relevant: 2-3 years of experience



Carmel, IN