Responsible for interacting with stakeholders and delivery teams and firming up/ validating demand, training, curriculum & certification plans for the year. Responsible for ensuring the trainings are conducted as per the training calendar & as per plan that has been laid out for the entire year. Responsible for discussing and coming up with strategies for program rollout across the organization. Responsible for coming up with operation plan and rollout of the program (including marketing and sales enablement). Coordinate with the internal customers for understanding the training details. Coordinate with external vendors/ATPs to identify the relevant trainer required for conducting the training Build a Learning & Development framework to drive performance, capability, and create a talent pipeline in the organization. Sending out calendar invites to participants and to facilitate operational aspects of training operations. Driving adoption of Digital Learning across the organization through the LMS platform. Coordinate with the internal customers for understanding the training need/details & map the goals/targets set. Aligning the LMS & managing the same so that training programs are rolled out on time and are effectively tracked. Responsible for documenting/updating the training records as per the quality standards defined & sharing the status reports to all stakeholders periodically. Responsible for ensuring the technical trainings are conducted as per the training calendar defined along with alliance team. Responsible for doing the post training analysis for each training. Coordinate with external vendors/ATPs to identify the relevant trainer required for conducting the training. Interface with the GPS team for the commercials & PO finalization (as necessary). General Job description for Training Coordinator profile Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs. Should be dynamic in enabling and motivating trainees through effective training methodologies. Should keep knowledge updated by going through documentation periodically and update the documentation whenever there is a new process or change in process. Should be able to create/maintain numerous reports, evaluations, performance trackers, records pertaining to the various training programs that the resource will be involved with. Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions. Provides feedback on uniform application of guidelines and procedures. Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity. Provides coaching, advice and guidance based on findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures. Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training. End-to-end ownership and management of new hire progress through training phases from orientation to CRT to OJT. Maximizing employee engagement during the process. Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines. Develops job aides and other tools to assist representatives in improving overall quality of interactions. Other duties as assigned by Management. General Job description for Training Coordinator profile Technical Requirements Disciplined, systematic problem-solving skills required. Hands-on work experience with the following Windows 10 Operating system. Expert user (SME) MS Office Suite 2016 : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS-Teams, O365. Internet browsers (e.g., Internet Explorer, Edge, Chrome, Firefox). SharePoint Management. Soft Skills Excellent training, communication and conversation skills (Verbal and Written). Excellent presentation skills. Strong general understanding of IT and IT vernacular, with a focus on Service Desk and associated Tier I and Tier 2 support teams. Ability to handle various situations while utilizing great soft skill techniques. Can drive HCL's value and its methodology. Other Skills / Experience Innovative thinker and self-starter. Must be take initiative on all tasks and follow through. Should have experience in driving quality improvement programs. Must be able to multitask assignments and projects, work in a fast-paced environment, and be able to coordinate training delivery independently. Strong organization and time management skills. Ability to learn new information quickly. Ability to integrate as a cross-functional, team player.