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Microsoft Teams Unified Communications Engineer

Sumeru Solutions
Princeton, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Microsoft Teams Senior UC Engineer's primary role will be providing architectural support and infrastructure support to the management and infrastructure team for the Microsoft Teams environment. The engineer will be part of BlackRock Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.

The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Although the role will be focused mainly on Microsoft Teams, Cisco experience would be beneficial for integration between the two vendors.

Responsibilities:

Design and implementation of Microsoft Direct routing

Design and implementation of Microsoft calling and meetings

Integration with existing Cisco UC environment

Integration with Cisco VC meeting rooms

Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Microsoft Teams

Carry out maintenance/upgrades on all Infrastructure

Own analysis of new technologies from start to finish

Carry out security review of infrastructure and applications

Research, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.

Document procedures and processes

Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system

Create knowledge base articles for support teams

Offer thoughts and solutions on improving current technology

Escalate issues to vendors

Provide metrics/reports for conferencing services

Ability to function in a fast-paced organization

Adhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Required skills:

Microsoft Certification (Teams Administrator/Teams Voice Engineer)

Ability to establish and maintain a client trust and confidence

Good written and verbal communication skills.

Good troubleshooting skills

Self-sufficient, can own an issue and work on it till completion

Basic knowledge of the financial services industry

Advanced knowledge of Microsoft Teams

Advanced knowledge of Direct Routing solution for Microsoft Teams

Advanced knowledge of Session Border Controllers (Cisco Cube/Audiocodes deployment and configuration)

Advanced knowledge of SIP Trunking solutions

Understanding of Microsoft licensing and assignment

Experience with the following: Enterprise voice, PSTN Calling and Conferencing, Persistent Chat

Experience of recording solutions with Microsoft Teams

M365 and Modern Workplace technologies

Advanced knowledge of troubleshooting tools (WireShark etc)

Log analysis from Microsoft Teams client

Advanced knowledge of Call Quality Dashboard

Knowledge of H.323 & SIP Protocols

Knowledge of NAT & Firewall Traversal

Knowledge of VMware architecture

Knowledge of Microsoft Server environment (2012, 2016)

Knowledge of Citrix VDI environment

Knowledge of MAC OSX environment

Advanced knowledge of Microsoft Windows environment (Windows 10)

Knowledge of MobileIron (MDM) environment

Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)

Experience with Microsoft Support (raising cases, escalating)

Desirable skills:

  • Knowledge of Enterprise Applications
  • Knowledge of Azure permissions
  • Advanced Excel skills
  • Programming/Scripting experience (Visual Basic/Python/Powershell etc)
  • Rest API knowledge (POSTMAN experience a plus)
  • Documentation skills (Visio a plus)
  • Application packaging and deployment

Sumeru Solutions

Address

Princeton, NJ
08540 USA

Industry

Technology

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