We are seeking a Customer Service Representative with Maintenance experience to join our team! You will be responsible for working with our fast paced maintenance department to manage our day-to-day service dashboard, vendor bids, work order processing, resident scheduling and maintenance technician dispatch. This is a critical customer service role in a high call volume environment.
Research Maintenance Charge Backs to ensure they are legitimate and give approval to charge the residents account.
Approve bids in under $1000.00.
Monitor maintenance costs per home in order to assist in achieving our company goal.
Assist in connecting utilities for vacant homes so they can be turned quickly.
Schedule all In-House work orders directly with our in-house Maintenance Technicians.
Manage the In-House Technicians daily schedules.
Meet with and assist residents with resolving outstanding maintenance issues.
Follow Up with Residents to ensure their work orders were completed to their satisfaction and in a timely
Communicate via the portal and phone with vendors to ensure resident issues are resolved in a timely manner.
Respond to vendor questions, quotes and other inquiries within 12 hours.
Review bids for scope of work, proper documentation and pricing.
Escalate resident complaints when needed.
Ensure services technicians are keeping their scheduled appointments.
Schedule move-out inspections with resident and assign to proper team members.
Document service requests from residents in the Service Maintenance Portal in a timely manner.
High school or GED
Minimum 2 years of administrative experience in Property Management and/or training, or equivalent
combination of education and experience.
Knowledge of maintenance/construction terms and pricing
Excellent organizational skills
Strong communication skills both verbal and written
Ability to write clear and concise correspondence.
Work collaboratively with team members
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Previous experience using property management software preferred
Good problem solving skills
Vendor Management experience preferred
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills