Overview of the Role: The medical assistant provides high quality care to meet departmental goals. They responsibly and cost effectively manage equipment, supplies and ancillary services. On top of these duties, they will establish communication and maintain good working relationships with physicians and office personnel.
Essential Duties & Responsibilities:
- Patient Check In & Registration - Greet and escort patients to examining room; make them feel welcome and comfortable
- Patient Check Out, Complete Transactions and Scheduling future appointments
- Prepare patient for exams; obtain urine specimens, check vital signs, document symptoms, complaints & medications
- Ensure the patient's demographic information is correct and updated
- Evaluate calls for emergencies and triage appropriately
- Coordinate and schedule physician's appointments, meetings, etc.
- Assist the physician, residents and fellows with exams and procedures
- Give injections and/or teach the patient to administer injections to self
- Assist patient with obtaining lab slips and/or referrals, scheduling procedures, prescriptions, etc.
- Educate patients on healthcare concerns & problems, office & hospital procedures, medications, testing, etc.
- Cooperate and interact with team members and coworkers
- Maintain a safe environment for patients and others
- Maintain patient confidentiality
- Maintain patient flow
- Follow HIPAA guidelines.
- Other duties as required
Interpersonal Skills & Attributes:
- Exceptional verbal and written communication skills
- Excellent customer service orientation and phone skills
- Ability to manage multiple projects and competing priorities in a fast-paced environment
- Exceptional organizational skills
- Skilled in establishing and maintaining effective, working relationships
- Ability to handle oneself in a professional manner
- Adheres to policies and procedures
- 2 Years in a Clinical Setting required.
- At Least 2 years OBGYN experience required
- Bilingual (English/Spanish) preferred
- Athena EMR experience preferred
- High school degree or GED equivalent
- Completed Medical Assistant Program