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Restaurant Manager General Manager - Bahamas

Sugar Factory Miami Beach, FL
  • Posted: over a month ago
  • $75,000 to $90,000 Yearly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision
Job Description

We are looking for a solid General Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Floor manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you’ll hire qualified Cooks and Service staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Skills

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BS degree in Business Administration; hospitality management or culinary schooling is a plus
  • Qualifications:
  • Previous experience in customer service, food service, or other related fields
  • Ability to build rapport with guests
  • Ability to thrive in a fast-paced environment
  • Excellent written and verbal communication skills
Company Description
ABOUT SUGAR FACTORY

Sugar Factory offers a sweet escape with locations throughout the United States, including the newest restaurant locations outside of the Fashion Show Mall in Las Vegas, in New York City on Broadway, and Tampa Florida. Other locations include the at McCarran International Airport at the D Gates. Additionally, Sugar Factory American Brasserie, complete with retail and the brand’s popular restaurant, can be found in New York City, Chicago, Connecticut at Foxwoods Resort Casino, Orlando, San Diego inside Theatre Box®, Hard Rock Hotel & Casino Atlantic City, Midtown in Atlanta, Hard Rock Hotel and Casino Biloxi in Mississippi, Mall of America in Minnesota, and Bayside Market Place in Miami. The brand reaches internationally with a retail store overseas in Bahrain and restaurants in Festival City Mall and CityWalk in Dubai and its newest Dubai location in the Emaar Mall. Additionally, Sugar Factory NYC was listed “The Most Instagrammed Restaurant in the United States” in 2016 and Sugar Factory Ocean Drive was also the only Florida restaurant to make the list.

More information about Sugar Factory is available at www.sugarfactory.com, on Facebook at www.facebook.com/SugarFactoryBrand, on Twitter at @sugarfactory and on Instagram at @TheSugarFactory.

Sugar Factory

Why Work Here?

Competitive compensation, career growth opportunities, high energy work environment

ABOUT SUGAR FACTORY Sugar Factory offers a sweet escape with locations throughout the United States, including the newest restaurant locations outside of the Fashion Show Mall in Las Vegas, in New York City on Broadway, and Tampa Florida. Other locations include the at McCarran International Airport at the D Gates. Additionally, Sugar Factory American Brasserie, complete with retail and the brand’s popular restaurant, can be found in New York City, Chicago, Connecticut at Foxwoods Resort Casino, Orlando, San Diego inside Theatre Box®, Hard Rock Hotel & Casino Atlantic City, Midtown in Atlanta, Hard Rock Hotel and Casino Biloxi in Mississippi, Mall of America in Minnesota, and Bayside Market Place in Miami. The brand reaches internationally with a retail store overseas in Bahrain and restaurants in Festival City Mall and CityWalk in Dubai and its newest Dubai location in the Emaar Mall. Additionally, Sugar Factory NYC was listed “The Most Instagrammed Restaurant in the United States” in 2016 and Sugar Factory Ocean Drive was also the only Florida restaurant to make the list. More information about Sugar Factory is available at www.sugarfactory.com, on Facebook at www.facebook.com/SugarFactoryBrand, on Twitter at @sugarfactory and on Instagram at @TheSugarFactory.

Address

Bahamar Hotel
Miami Beach, FL
33141 USA

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