Skip to Main Content
  • Over a month ago
  • Part-Time
Job Description

Call Center Agent

Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.


  • Provide exceptional customer service answering calls in a clear, concise and friendly manner
  • Work cohesively with colleagues
  • Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program
  • Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations
  • Resolve complicated round trips
  • Knowledge of the Long Island, NY geography
  • Map Testing periodically throughout the year
  • General office duties as required, data entry, accuracy


  • Reliable transportation
  • Ability to sit for prolonged periods of time
  • Good Command of the English language
  • Computer Skills: keyboarding
  • Flexible work hours, operation runs seven days a week
  • Ability to answer large call volumes with a smile in your voice
  • Strong attention to detail
  • Maintain confidentiality
  • Strong interpersonal skills
  • Physical Presence at work site required for position

Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma, NY 11779.

Job Type: Part-time

Pay: $15.50 per hour

Powered by JazzHR


Suffolk Transportation Service, Inc.


Ronkonkoma, NY
11779 USA



View all jobs at Suffolk Transportation Service, Inc.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.