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Client Experience Specialist

Suds Pet Bathhouse and Spa Bothell, WA
  • Expired: 4 days ago. Applications are no longer accepted.

We are seeking a Client Experience Specialist to join our team! Be part of a new, independent pet spa focused on all natural care and education to promote the health of pets and the human-animal bond. You will be responsible for helping customers by providing product and service information and ensuring we deliver our promise to our two legged and four legged clients.

Responsibilities:

  • Interacting with customers to ensure the best experience possible.
  • Providing product information and making recommendations based on client needs
  • Organizing grooming appointments as well as appointment reminders by phone/e-mail/text
  • Manage check in/check out of clients for both Self Wash and Full Service Grooming
  • Take photos of clients and manage social media accounts
  • Maintaining the cleanliness of the store
  • Receiving and putting away shipments
  • Working the POS system
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, retail sales, or other related field; a position in pet business would be beneficial, but not required
  • A desire to learn about pet health and range of pet products to support wellness
  • Ability to build rapport with clients
  • Good working knowledge of computers and be able to learn our database software
  • Excellent written and verbal communication skills

Salary/Benefits:

  • Part time positions, 15-25 hours per week with opportunity to growth to full time quickly
  • Flexible schedule: Spa is open 7 days a week
  • Bonus, incentives, and rewards for additional earnings beyond hourly wages
  • Generous discounts on services and store products
  • Paid time off
  • Medical benefit
  • 401k with employer match
  • Continuing education

Suds Pet Bathhouse and Spa

Why Work Here?

Awesome place to work with great culture and room for growth!

At Suds Pet Bathhouse and Spa we are passionate about promoting health and wellness for our clients and our planet through sustainable business practices. We use only natural, organic products for grooming and handle pets with an abundance of love and care as we do our own. We fully engage with our clients for self-bathing and full-grooming services to recommend products and treatments for each pet’s unique needs. Our small retail boutique offers carefully selected premium products including grooming supplies, toys, all-natural treats, and fashion accessories; all sustainably sourced and Eco-friendly. Suds is an independent, family owned business. Our culture is fun, caring, collaborative, sustainable, work/life balanced, and transparent. We have a strong sense of community and strive to increase the bond between pet and human and minimize our impact on earth. We are currently seeking enthusiastic, fun people to join our team. If you love pets and people, work well in a dynamic team environment, and can deliver high quality service consistently, please contact us... we’d love to meet you!

Address

24118 Bothell Everett Highway Suite 300, Bothell, WA 98021
Bothell, WA
USA

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