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Customer Care Representative

Suburban Water Systems Compton, CA

  • Expired: November 13, 2020. Applications are no longer accepted.

PRIMARY DUTIES:Performs a variety of duties associated with providing high level of customer service including customer contact, cash handling, billing, credit and collections, and other related functions. Responsibilities include responding to routine customer service inquiries, monitoring, running, and verifying all meter reading and billing reports for accuracy, and processing miscellaneous adjustments arising from field orders.QUALIFICATIONS:High School Diploma or equivalent is required. Computer experience required in Microsoft Office and an ERP system.Customer Care Representative I: Must have at least one (1) year experience performing customer service-related duties.Customer Care Representative II: Completion of a water-related course with a passing grade.

A minimum of two (2) years office experience in customer service related field. Responsible for expertise in two technical areas of customer service. Demonstrated knowledge of Company tariff sheets.

Demonstrated... proficiency with Microsoft Excel and in particular, the creation and use of pivot tables and the VLOOKUP function.Senior Customer Care Representative:A minimum of three (3) years as a Customer Care Representative II is required. Responsible for expertise in four technical areas (a minimum of 9 months each) of customer service, not counting customer contact.

A minimum of a Water Distribution Operator Grade D1 certification issued by the California Department of Public Health is required. Demonstrated knowledge of Company tariff sheets. Demonstrated proficiency with Microsoft Excel and in particular, the creation and use of pivot tables and the VLOOKUP function.OTHER REQUIREMENTS:Must have a valid California Driver's License with an acceptable driving record as determined by the Company's insurance carrier.ABOUT THE COMPANY:Suburban Water Systems, a part of SouthWest Water Company, is an investor-owned water utility providing high-quality water and reliable service in an approximately 42-square-mile service area that covers all or portions of Glendora, Covina, West Covina, La Puente, Hacienda Heights, City of Industry, Whittier, La Mirada, La Habra, Buena Park and unincorporated portions of California's Los Angeles and Orange counties.Suburban Water Systems serves a population of about 300,000 through a water distribution system that includes 18 wells, 32 reservoirs and more than 800 miles of pipeline.

Our network of facilities pumps and distributes approximately 56,000 acre-feet of water annually (an acre-foot of water is about 326,000 gallons, which meets the annual average indoor/outdoor water needs of 1-2 households).Job Posted by ApplicantPro

Suburban Water Systems



Compton, CA
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