Skip to Main Content

Security Officer - Embassy Suites Grand Rapids Downtown

Suburban Inns
Grand Rapids, MI
  • Expired: November 11, 2020. Applications are no longer accepted.

Position Summary:Responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns? Core Values and Suburban Inns/Embassy Suites standards, and going above and beyond to ensure that guests are 100% satisfied.Essential Functions+ Report to work in professionally appropriate attire, presented neat and clean+ Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued+ Anticipate and meet the needs and expectations of our guests, then go one step further+ Be alert for fire hazards and unsafe work practices and unsafe conditions.+ Ensure compliance with hotel and security SOP+ Be able to act according to all emergency procedures+ Ensure that all safety and security supplies are well maintained.+ Maintain good public relations with guests+ Conduct regular patrol of the property to ensure all areas are safe and secure....

Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.+ Be alert for any unusual occurrences and take appropriate action+ Ensures all areas of the hotel are secure when not in use.+ Monitors life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers+ Ensures security camera system is fully operational and functional+ Assist in the training of team members on emergency and security procedures+ Assist all associates with questions, problems which might occur.+ Enforces a quiet environment for sleeping guests.+ Be familiar with the hotel?s amenities and their hours of operation+ Fill out guest and team member incident reports as necessary+ Handle sensitive incidents with discretion+ Coordinate with government and law enforcement agencies as necessary+ Assist in maintaining the cleanliness of all parking and lobby areas+ Ensure guests and employees receive proper security escorts, as required+ Assist other departments as needed+ Ensure QA compliance with Hilton/Embassy Suites standards+ Exhibit regular and recurrent attendance records+ Other duties as requested by managementPosition Requirements:Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skillsFormal Education and Job-Related Experience: High school diploma or equivalent related experience preferred.

Security related experience preferred.License, Registration, and/or Certification Required: Strong interpersonal and communications skills. Valid driver?s license. TIPS, CPR certifications (may be completed upon hire

Suburban Inns


Grand Rapids, MI


Real Estate

View all jobs at Suburban Inns