Subsync is an innovative software company that provides a staff management app, for Boutique Fitness studio owners to manage their substitution requests across the globe. We understand that studio owners don't always have the time and resources to effectively manage their teachers schedules and grow their businesses. That's why we’ve combined innovative technology, and automated solutions with personalized service, to deliver amazing results for our customers. Subsync is growing fast and looking for an exceptional candidate who is a highly motivated, high-performance professional, with mad people skills, to join our Customer Success Team. We have both full-time and part-time positions available. Flexibility to work remotely or in the office.
Is this you?
There are many factors that influence a startup company’s success. The most important factors are the people who are the driving force behind the company’s vision and implementation. Are you resilient, passionate, self-motivated, decisive and treat customers with respect?
What You'll do
Put the customer at the heart of every interaction.
Help customers accomplish business objectives through email, phone, online presentations, screen-share meetings.
Maintain up-to-date knowledge of Subsync’s technology and be able to clearly articulate technical (and non-technical terms) to our customers.
Share a clear, compelling vision of Subsync’s future and share the alignment between the organization and company goals.
Be the primary point of contact for potential, current and past customers.
Work cross-functionally with external customers, partners and internal parties
Work in partnership with sales management to achieve and exceed goals.
Work with potential customers by giving demos of our solution.
Onboard and integrate new clients.
Hold regular check-ins with customers to ensure overall satisfaction.
Be the main point of contact for customer problems, working diligently to resolve them quickly.
Respond to customer inquiries via email, chat and telephone.
Follow process and procedure to manage and drive results for customer accounts.
Report weekly to your manager on key metrics for all customer activities.
Attend Weekly staff meetings.
2-3 years of experience in a Customer Service role
Excellent written and verbal communication skills
Excellent time and project management skills
Keen attention to detail and adherence to deadlines
What you'll need to succeed
Related experience in technology (computers, software, smartphones, mobile apps).
Strong interpersonal skills and desire to work in a startup environment.
Ability to work autonomously and be self-motivated.
Highly articulate with a progressive approach to business problems.
Ability to utilize and navigate multiple software systems.
Willing to adapt as necessary to accommodate changes in industry and Subsync’s direction.
Competence in resolving conflicts and reaching compromise with others.
Ability to quickly learn new technology and translate the features to customers.
Excellent verbal and written communication skills at all levels.
Our Customer Success Team office is located in Lehi, UT. Employees can work in the office or at home once they have completed their in office training. Weekly staff meetings at the office in Lehi are mandatory.
Subsync is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.