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Acting Admissions Director, North America (maternity cover)

Study Group Chicago, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

*******Internal candidates only********

The Director Admissions, North America is accountable for the successful processing from application to acceptance and submission request to university for I-20, of all student applications received both via Agent and Direct channels.  Success is defined in terms of:

  • Productivity – efficiency and effectiveness of the operation
  • Quality and compliance – ensuring entry requirements are met as well as compliance with Government and University admissions policies
  • Customer Service - provision of service excellence to students and partners – both agents and universities

Key to the responsibilities of the role is identifying opportunities for, and successfully implementing improvements across people, process and systems

As a senior member of the Global Admissions Leadership Group, the Admissions Director, North America will be expected to play an important role in the ongoing development of Study Group’s full Student Recruitment process (i.e. covering the end to end student journey from expression of interest, to arrival at study centre) working alongside the Global Admissions Director on global change initiatives 

Experience & skills needed:

  • Relationship management - Proven ability to build key business relationships both internally and with partners and customers, including senior university admissions decision-makers and stakeholders
  • Experience of working in a complex multi-dimensional matrixed organizational structure to deliver strong business outcomes
  • Demonstrable track-record of delivering results in a high-paced and pressurized environment
  • Operations change and transformation experience - demonstrable experience of delivering transformation and continuous improvement across People, Organisation, Process, Information and Technology
  • Management of remote-teams – Proven track-record in team leadership and management to deliver the company’s objectives maintaining high performance levels
  • Operations management & delivery - Significant experience of running a high profile company operation to tight quality and time standards
  • Resource planning & budget management - Solid understanding of resource planning and management including budget and forecast management
  • Strong understanding and knowledge of North America Higher Education academic requirements and university admissions processes and procedures
  • Leadership & Communication – able to lead and motivate remote teams
  • Team Work – able to work with other functions to drive end-to-end processes and results
  • Ability to influence decisions and influence stakeholders to make changes to ensure admissions processes for Study Group are in keeping with industry best practice standards
  • Knowledge of best practice processes and continuous improvement mindset
  • Operations and process driven – ability to ensure processes are adhered to
  • Excellent interpersonal communication skills
  • Able to hold people to account, including people / partners outside of direct reporting line
  • Customer service oriented
  • Knowledge of key source market education systems preferable

About us

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.


Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

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Study Group


Chicago, IL
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