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Service Remote Support Tech-Security Systems Integration-Low Voltage

Strong Systems International Atlanta, GA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Service/Remote Technical Specialist Summary

In these exciting and extraordinary times SSI is rapidly expanding. We are seeking an

individual who is both highly organized and collaborative. In this role, you will be

technically supporting a Project Manager who is responsible for the integration of

commercial CCTV, security, fire, network infrastructure, and temperature monitoring

systems solutions into our customer locations across the country. Collaborative

teamwork is a must in this role and drives our success in providing nationwide

Project Management services. We rely on our team through individual and group

contributions to strengthen our methods, ensuring the continuous improvement of

the organization.

Job Description:

Technical Specialist will:

  • Be part of a specialized team
  • Communicate with project manager and team
  • Utilize other available information to understand the installation requirements of

each location

  • Provide remote technical support and troubleshooting support of burglar and fire

alarm, CCTV, POS networking and access control systems

  • Support our business partners over the telephone and remote systems as required
  • Ensure the timely communication to the customer, partners and the project team
  • Support the project team by maintaining databases and project logs.
  • Identify and recommend process improvements

Requirements:

  • Excellent verbal and written communication skills and the ability to interact

professionally with a diverse group of executives, managers, and subject matter

experts- Provide technical troubleshooting support to our subcontractors- via phone/remotely

  • Be able to work flexible hours based on project demands, early, late and weekend

hours

  • Self-motivated and able to excel in tasks with minimal supervision
  • Be able to assist technicians/sub contractors and provide direction remotely- experience with security systems (Access Control, Intrusion, etc).required (exp programming security equipment - NOT IT systems)
  • Ability to manage and prioritize multiple tasks
  • Knowledge/experience with office software; creating/maintaining accurate records because you will document troubleshooting activities for future reference on the security systems
  • Must have industry experience in security/low voltage systems (Access control, intrusion/security)
  • 1 to 3 years technical support or related experience with Intrusion Detection, and Access Control systems. (CCTV and Fire helpful but not required)

Ability to guide field associates in diagnosing and troubleshooting systems-

·Knowledge of network wiring, telephone cabling, and structured cabling.

  • Ability to create/enter database information quickly and accurately
  • Must pass pre-employment background check & drug screen

Knowledge, Skills, Abilities, & Attributes:

  • High attention to detail, using advanced organization skills
  • Strong written/verbal communication
  • Ability to work well independently as well as be a team player
  • Associates degree in a technical field preferred

NO AGENCIES PLEASE

Strong Systems International

Why Work Here?

Great team culture, Highly respected company where we are known for adding value with commercial customers, company is growing

Strong Systems International (SSI) is a leading systems integrator of commercial CCTV, security, fire, network infrastructure, and temperature supervision systems. We are a rapidly growing business providing unique products and services on a national level with a best in class anchor customer. If you enjoy working in a collaborative team culture that is fast paced and performance based, then SSI may be the place for you. SSI is committed to our customers through the delivery of high quality results all while encouraging a 2nd mile effort.

Address

Peachtree Corners/Atlanta, GA 30071
Atlanta, GA
USA

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