San Antonio, TX - Work from Home Spanish / French Customer Service Representative
- Posted: March 29, 2023
This is a remote position.
Call Center Experience Preferred
Job ID# A3003
Leverage your customer service expertise and provide billing support to a Company\u2019s Spanish or French speaking customers, all from the comfort of your own home!
About Parkes & Co.
Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you\u2019re the boss.
What\u2019s Needed to Provide Customer Support for this Client
- Assisting Spanish or French speaking customers
- Assisting callers with billing, support or technical inquiries
- Determining offerings customers are missing
- Making upgrade and add-on service recommendations
- Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
- Coding sales accurately and completely
WHAT IT TAKES TO SUCCEED:
Must-Have Qualities and Capabilities
- Familiarity with company processes and policies
- Clear, confident and professional communication skills to build trust and rapport
- Understanding of \u201Cclient call flow\u201D
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers\u2019 needs
No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own
WHAT YOU'LL BE DOING:
Providing great inbound, billing customer service calls.
WHAT YOU NEED TO GET STARTED:
- A Computer
- High Speed wired Internet (No WiFi)
- Phone with headset
- Pass a background screening
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with
Parkes & Co..
\u2022 Have no felonies or fraudulent behaviors.
- CPU Speed
- Dual-core 2.8 GHz or better or
- Intel i class or AMD Phenom X2 class or better
- Atom, Celeron, Pentium and Opteron processors are notpermitted
- Hard Drive 20 GB or more of available space
- 60 GB or more of total space
- Memory 4 GB of RAM or better
- Operating System Windows 7 or Windows 10
- Windows 8/8.1 not supported by some clients
- Standard Connection and Speed Hard-wired connection (no wireless)
- Minimum 10 mbps download / Minimum 3 mbps upload
- Maximum Latency Threshold 120 milliseconds (ms)
- Monitor Recommendations
- 1280 x 1024 (SXGA) screen resolution
- 1920 x 1080 (Full HD or 1080p)
- Dual monitors may be required on some client programs
- USB headset with microphone (required for Certification)
- Logitech, Plantronics, Microsoft, or similar brands recommended.
- Hard-wired Telephone and headset (required for Production/Servicing)
- Plantronics S12 or similar recommended
- Work from home
- Determine your own work schedule
- Scalable income opportunity
Stride 2 Hire Staffing Agency
AddressSan Antonio, TX
What email should the hiring manager reach you at?