San Antonio, TX - Work from Home Spanish / French Customer Service Representative

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Stride 2 Hire Staffing Agency

San Antonio, TX

Posted: March 29, 2023
Full-Time

This is a remote position.

Spanish / French

Customer Service

Inbound, Billing & Customer Support Calls

Call Center Experience Preferred

Job ID# A3003

Leverage your customer service expertise and provide billing support to a Company\u2019s Spanish or French speaking customers, all from the comfort of your own home!

About Parkes & Co.

Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you\u2019re the boss.

WHAT TO EXPECT:

What\u2019s Needed to Provide Customer Support for this Client

Assisting Spanish or French speaking customers

- Assisting callers with billing, support or technical inquiries

Determining offerings customers are missing
Making upgrade and add-on service recommendations
Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
Coding sales accurately and completely

WHAT IT TAKES TO SUCCEED:

Must-Have Qualities and Capabilities

Familiarity with company processes and policies
Clear, confident and professional communication skills to build trust and rapport
Understanding of \u201Cclient call flow\u201D
Quick-thinking management of client needs
Assertiveness to promote additional products and services
Empathy and a sincere desire to assist and prioritize the customer
Tenacity to understand and deliver on customers\u2019 needs

EDUCATION NECESSARY:

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own

boss.

WHAT YOU'LL BE DOING:

Providing great inbound, billing customer service calls.

WHAT YOU NEED TO GET STARTED:

- Apply

- A Computer

- High Speed wired Internet (No WiFi)

- Phone with headset

- Pass a background screening

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with

Parkes & Co..

RequirementsBackground Screening

\u2022 Have no felonies or fraudulent behaviors.

PC Requirements

\u2022 A desktop/tower computer with a separate monitor is recommended.

\u2022 Dual boot machines, Netbooks, and Tablets are prohibited from use.

\u2022 All-in-One computers are not currently compatible with any client programs.

CPU Speed

Dual-core 2.8 GHz or better or
Intel i class or AMD Phenom X2 class or better
Atom, Celeron, Pentium and Opteron processors are notpermitted

Hard Drive 20 GB or more of available space

60 GB or more of total space

Memory 4 GB of RAM or better
Operating System Windows 7 or Windows 10

Windows 8/8.1 not supported by some clients

Standard Connection and Speed Hard-wired connection (no wireless)

Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)

Monitor Recommendations

1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs

Mac Requirements

\u2022 Macs must have an Ethernet port

\u2022 MacBook Air and Mac USB-C ports will not be supported

\u2022 Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows

operating systems) MUST be installed.

Accessories, Software and Internet/Phone Service Providers

REQUIRED ACCESSORIES

USB headset with microphone (required for Certification)

Logitech, Plantronics, Microsoft, or similar brands recommended.

Suggestions:

\u2022 Plantronics PLNAUDIO478 USB

\u2022 Logitech USB H570e

\u2022 Jabra UC VOICE 150

Hard-wired Telephone and headset (required for Production/Servicing)

Plantronics S12 or similar recommended

SOFTWARE

Internet Explorer 8, 9, 10, or 11 on

Windows 7, 8 or 10

Certain client programs may require specific versions of

Windows. Windows 8/8.1 not supported by some clients.

(Optional) Mozilla Firefox or Chrome for Windows

Microsoft Security Essentials for

Windows 7; Windows Defender for

Windows 8 or 10

Other security software may be incompatible and should be

avoided. Technical support may be refused if your company\u2019s

software configuration is not compatible with the Arise

Platform or is determined to cause incompatibilities with client

required servicing software.

INTERNET AND PHONE SERVICE PROVIDERS

Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection

The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted.

Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.

USB connected modems are not supported.

Hard-wired land line telephone service

Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types

of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP.

The service should be connected directly from the wall to your telephone.

Softphones and cell phones are not permitted.

The servicing telephone line should not interface at any point with the computer.

All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long

distance, if necessary \u2013 please see page 7 for details).

Call centers and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number.

\u2022 Call Centers and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long- distance service plans are recommended and available from most carriers to avoid per-minute charges.

\u2022 A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.

Please be sure to review the opportunity announcement in detail to see if AVG is required on the client program you select.

Benefits